Reviews

This profile includes reviews for CubeSmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CubeSmart has 1130 locations, listed below.

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  CubeSmart

  5 Old Lancaster Rd Malvern, PA 19355-2132

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  CubeSmart

  7650 S Broadway Littleton, CO 80122-2613

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  CubeSmart

  1540 Altura Blvd Aurora, CO 80011-5714

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  U-Store-It

  3899 N Oracle Rd Tucson, AZ 85705-3251

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  CubeSmart Superstore

  45 School House Rd Old Saybrook, CT 06475-4034

Review Details

• Review fromJay M

  Date: 02/22/2023

  1 star
  In January, my storage unit got broken into. There were six other units that got broken into in the same area. The storage company told police that there wasn't any video footage. Which I thought was odd because there are cameras. The manager kept changing up her story and said there was video footage. I talked to the other customers who got broken into and they believed it may be an inside job. If you are looking for a storage unit, I would look at a different company that actually cares about its customers. This place only cares about money and draws in new customers to become a target for burglaries.

• Review fromSusan I.

  Date: 01/26/2023

  1 star
  September 2022 I rented a storage unit in Cubesmart, Fort Gratiot, Michigan. My reserved space 13 x 11 x 8 107.90 a month. 35% off. Even got a better deal with auto pay. I signed up for it. And have been paying 119.90 a month. NOW, I get a bill stating that February payment will be $194.00 a month!!
  I don't know what to do. I am on a fixed income. Called the local management. Nothing they can do about it. Called district manager Cathy Hall & still no response.
  Help!

• Review fromManfred H

  Date: 01/07/2023

  1 star
  Had a unit for 2 years during the pandemic. They told me initially I would be able to end my unit lease online with no hassles at any point. Move out of the state and empty the unit thinking I can let go of the unit once Im done moving, only to be told I need to do it in person exclusively and I cant even mail them a letter of abandonment. 4 months of trying to figure out a way to get someone to the unit to remove it, I get a phone call from someone else at the location informing that I can mail them an abandonment forum but that it would be 130$ extra to do. In the end Cubesmart was awful customer service with predatory practices that I would never recommend someone to deal. Genuinely terrible business practices.

• Review fromJames E.

  Date: 01/04/2023

  1 star
  While I was in Las Vegas I needed a storage space to put some items for a couple of weeks. I contacted Sparefoot and the referred me to a Cubesmart facility located at Las Vegas - 3360 N Las Vegas Blvd, Sparefoot quoted me a price at $29.95 per month for a 5X5 unit. They didn't mention any other charges. When I got to the facility the sales clerk really "stuck it to me". I only needed the unit for two weeks. However I was charged $29.95 for the first month. In addition I was charged another $29.95 for what they call an administrative fee. Plus $12.00 for insurance. Then they had the gall to force me to buy their lock for $20.00 dollars. I had an identical lock already in my possession but not allowed to use.
  Next I was told I had access to my unit only from 9am to 7pm making it complicated to get my things when I needed them.
  On Christmas Eve I went to my unit to get some medication I needed for my diabetes. When I got there the unit was closed. I discovered it had closed at 12:30pm and would not reopen to December 26th. After about 10 days I moved out of the unit on December 29th.
  Needless to say the experience was a total disaster and I would not recommend anyone to do business with these people.

• Review fromTara B

  Date: 12/09/2022

  1 star
  By far the worst experience I have ever had with a company. If you are late with a payment, they send you belligerent, abusive, threatening e-mails stating that they will auction off your contents stored there. My payment was not even a month past due when they began threatening fines and the loss of my property. Also, they raised the cost 250% in 3 years. They completely abuse supply/demand over humanity. Avoid this company at all costs. They only care about themselves.

• Review fromAndrea M

  Date: 11/19/2022

  1 star
  They took thousands from us before we suffered a crime in which our household belongings in our home were destroyed. Our health was also affected, mostly mine. To leave the home, we had to spend a lot of money and also had spent a lot trying to resist the crime. So, we were financially strapped. We were paying our bills, but we were doing without basic necessities. When I called to find out my options on the last day of the grace period for the huge storage unit that cost quite a lot monthly, they offered me a reasonable extension and a waiver of late fees. When I then tried to pay according to the payment arrangement, despite having lost the ability to work for some time, they refused to take my payment unless I also paid late fees, the ones the arrangement said would be waived. I had moved from near the Pomona location storage unit where my things were to a very cold state and all my winter clothing along with everything else was destroyed. Same for my family member's winter and other clothing. So, I had no coat or winter clothing and winter was upon us. I told them even if I had the money for the late fees, it would have to be used for a thrift store coat and other necessities. But, I didn't have that money and wasn't supposed to. I repeatedly tried to pay my bill, calling customer service many times and asking for higher ups to contact me. I was harassed by the manager and her district manager with hostile messages while they refused to discuss the payment arrangement. They sent emails implying that I was uncommunicative, refused to pay rent, and difficult to work with. In fact, they didn't want to discuss anything in writing. They blame-shifted shamelessly and took no responsiblity whatsoever for the commitment to me. The sad part is that the company did nothing, so far. They simply don't follow up or take care of business. Their website boasts that they have the number one customer service award, but that must exclude all their management staff.

• Review fromIndio M

  Date: 08/23/2022

  1 star
  I’m paying for three parking spaces and I continue to ask the manager to ask people to stop parking in my spots it’s a huge inconvenience one persons has left for a whole week. I called left a message for corporate last week and no response. I left a message for the district manager and no response.

• Review fromTravis W

  Date: 08/20/2022

  1 star
  This review is of the Cubesmart location in Revere, MA. Avoid this place at all costs.
  Ok, so we have had a unit here for just shy of a month, and I don't really have anything great to say about this place so far other than the prices being better than most.
  First, I've gone to this spot 2 weekends this month, and my partner has been there 4 times on the weekend, and everytime there is never a single person at the office. Yes, they have summer hours, but they don't even abide by that at all. As I write this review, there is currently no one in the office when the hours clearly say open. I'm not the only one with this experience either, people have said it happens pretty much every weekend, and even during the weekdays when they are there, the show up late and leave early. During the week this week, my partner reported the door being locked with an employee inside on her phone, ignoring knocks at the door, and only came out at the end of the shift. People are trying to use the bathroom and resorting to driving to the Market Basket down the road just to use a bathroom.
  Lastly, another couple and I were having trouble getting into the unit during the weekend (again, open for business hours after 11 and no one was there to help us out), as the keypad for the door to get in was not active/working. I decided for the heck of it to try to yellow keypad to the garage door, and it also did not accept my code to get in. We had to wait for someone else coming to the unit to let us in. I called to report this to headquarters, and did not receive a call back until 4pm at night (5 hours later after we already left), asking me where I entered the code, to which I told her the door. Her response "No, that's wrong, you use the big yellow one behind you". No where in their email about entering the place does it explain that, and when I told her it didn't work when I tried my code, she just repeated my code back to me as if I didn't know it.
  Don't rent from this place.

• Review fromDon N.

  Date: 08/12/2022

  1 star
  It was an UTTER DISASTER storing my things with CubeSmart.
  I left an entire home of furniture with them for a year. When it was time to live to a new house I discovered most everything I stored was covered in MOLD and RUST. Mattresses were bloated with dirty water. It was disgusting.
  What did CubeSmart do about it? Nothing. I purchased insurance - through them - but received no compensation as they considered it a flood event. In the small print there was a no flood damage clause and they ran with it.
  After getting the runaround from the facility manager and district manager, I finally spoke to Jennifer B**** in the corporate office. She was very nice and said she would look into it but then came back to say there was nothing could do.
  It was an expensive and frustrating lesson. Hopefully this review will help others avoid the same fate.
  Find another place to store your belongings. CubeSmart can’t be trusted.