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Business Profile

Used Car Dealers

Warwick Autopark
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a used car (78k$) sight unseen that had 1300 miles. Sent car off to ppf installer and they discovered repairs (done horribly) on rear bumper and fender. I was never told of this damage and asked for help in repairs on the car as I was not told about them and being I am an out of state buyer expected to have this disclosed. I feel they may not have know either but seems disappointing that this happened and all dealer is willing to do is say sorry.

    Business Response

    Date: 04/14/2025

    **** reached out via email inquiring on our Dodge Challenger. My salesman *** reached out to **** who found a comparable car and offered 75k off our $79995 asking price.  We accepted his offer and proceeded with the deal. The car was in an off sight location under cover during this time. Once we had payment we were just waiting for shipping arrangements and randomly some guy showed up with a trailer to pick up the car. We immediately went to get the car and it was loaded with no paperwork of issues or damages. After the company doing the detail and PPF found imperfections in the paint. **** had them use a body shop to make the car to his satisfaction and proceeded to call us with a body shop bill we owed of $3250. The car was bought sight unseen and purchased using our over 20 pictures of all angles on our website. Not at any point were we asked if the car had any used car imperfections in the paint. The vehicle was sold with a remaining factory warranty but no one covers paint. Its a 2 year old car with a few thousand miles. If you have any questions or concerns please reach out to me personally. 
     
     
     
    **** ****
    General  ***********************************

Warwick Autopark is BBB Accredited.

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