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Business Profile

Printers

Fields Printwear

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered online and checked their policies. I received my order in a few weeks. All looks great without Sizes. I ordered ************** Polos and made my Sizes according to their info with Sizes that company provided and was in our policies. My size is Large and my chest size is 40 but I received 2 Extra Large Polos which is 46 chest sizes. I contacted them and they sent me a link from the original ************** where dimensions of the size were different from what was said on the order/invoice from their company when I ordered. Also, it was not mentioned any ************** link where I can double check with manufactory sizes. I measured and ordered from whatever I received an Invoice. I contacted them and was told that I should ask about it before ordering. This is kind not professional because they sent me sizes according to policies/invoice and I signed and paid for that. I sent them the info with pictures via email and they rejected the refund amount or printed the correct size according to their policies/invoice. I paid $365.62 on 6/4/24. I emailed them 2 options: 1st - You can print 8 S Polos and 2 XS Polos per your company sizes that you are sending an invoice and deliver to me for free; 2nd - You can refund the amount for 10 Polos. You can always pick up your 10 Large Polos anytime. But they never replied. "This is **** from that company and what he said via email after I received and contacted him: Here are the specs. If your chest is 40 you should order a size small **********************************************************************. We are always here to assist with sizes. If you have any questions about the fit, it is best to ask before you order. What size would you like to order for yourself? Id recommend XS or S depending on how you like the fit."I uploaded 4 pictures: You will see what I ordered and what I received.Looking forward to hearing from you.

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