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Business Profile

Exterminator

Bob Duffin Exterminator

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/28/24 *** Duffin agreed to exterminate bedbugs at our house. He said that they were present in 3 rooms on one floor of our 4 floor house. He told us that heat treatments wouldn't work, so he used pesticides. We were due to leave for vacation and he said that we should go and that there would be no negative effects. When we returned 10 days later, the bedbugs had spread to other floors. We told him there were still bedbugs and he said that that is normal and "part of the process." He sprayed a 2nd time. We continued to see bedbugs, and he continued to assure us that was expected. He sprayed a 3rd time on 7/26. We contacted him again to say that there are still bedbugs, and he said it was probably a new infestation and not his fault. He said that he would come out and spray again, which we declined as it is clearly not working. We asked for him to refund a portion of the $2,500 we paid him (specifically, to take out pay for the 30 minutes he spent at our house for each treatment and the cost of pesticides, which presumably comes to less than $500). We hired a reputable company who found that the main source of the bedbugs was a shelf above one of the beds, which *** did not treat during any of the three times he came. Since we had to pay $7,500 to get the entire house heat treated, we'd like a refund for the money that was wasted on his failed attempts.

Bob Duffin Exterminator is NOT a BBB Accredited Business.

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