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Business Profile

Marketing Consultant

Encompass Elements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This marketing company obtained personal information without direct permission from me. They notified me by letter of a data breach involving my information and put the entire responsibility of protecting my credit on **** have called multiple times but have not been able to contact anybody with authority. A supervisor is supposed to call, but that does not happen.Since this company cannot hold information safely and offers no benefit to me, I want them to completely and permanently remove my information from their system. This should be easy - my name is unique in the country (which increases the risk to me when personal information is released).

    Business Response

    Date: 09/18/2024

    Good Afternoon,

    Encompass Elements cannot delete the information at issue, which is the consumers name and birth date, due to document preservation obligations attendant to potential future litigation. This obligation has been communicated to the consumer multiple times, and Encompass Elements has taken steps to rectify the situation by transferring the information from its servers to a secure physical drive disconnected from our network and the internet.  Thank you allowing us to respond. 

     

    Customer Answer

    Date: 09/24/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21965198

    I am rejecting this response because:

    1. I was never informed that there was an obligation on the part of the company - which I doubt because there does not appear to be any government agency regulating it. An internal policy is not a legal obligation.

    2. The company (and any other company where they have sold my information) are not protecting my data. I am asking for an option: opt out, inactive status, or some other means to keep my information from being used, sold, or otherwise put in jeopardy. This business is a hazard to citizens and should not be allowed to continue using private information without also providing a way for individuals to be protected. 

    Regards,

    ****** *******








    Business Response

    Date: 10/17/2024

    This is our response to the complaint

    Encompass Elements and it representatives have communicated with Ms. ******* on this topic multiple times.  We received her information from our customer to support a customer mailing.  We do not sell this information to anyone.  The only information that we have of hers is her name and birth date.  As explained to her multiple times. we can not delete all copies of the information at issue due to document preservation obligations.  However, Encompass Elements has taken steps to rectify the situation by transferring this information from its servers to a secure physical drive disconnect from our network and the internet.  As this message has been given to her multiple times already, this is the last message Encompass Elements will provide on this topic.  Thank you  

Encompass Elements is NOT a BBB Accredited Business.

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