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Business Profile

Real Estate Broker

Fetch Home Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Broker.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Boxes / Trash has been left outside apartment 7 for going on 3 weeks and they also have a car without a red tag for permission to park

    Business Response

    Date: 06/16/2025

    Hello,
    I wanted to inform you that we have reached out several times to all tenants regarding the removal of vehicles without valid tags or parking permits (screenshot attached).
    As previously communicated, a property manager was on-site and vehicles without permits where removed. 
    Additionally, any boxes or large debris left in common areas have been discarded.
    We appreciate your attention to this matter.

    Customer Answer

    Date: 06/18/2025

    They still park their car without permit. New management took over
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *******

  • Initial Complaint

    Date:05/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the past 3 weeks there has been 2 cars without parking permits. There is limited space in the parking lot. I tried to reach out to Fetch Home Management and the problem has not been resolved.

    Business Response

    Date: 05/12/2025

    Hi ******,

     

    We submitted an announcement on Friday to remove vehicles before we tow the vehicles.  These sort of requests take a little bit of time since we are dealing with personal property.  

     

    Think of it like this...if you forgot to put your tag on your vehicle, we would handle this the same way, give an announcement which allows you some time to just get the tag on the mirror instead of ******* and getting the vehicle removed.  We have rushed in the past and had to pay for the cost due to someones car being in the parking lot so its vital we get all sides here.

     

    Thanks again for submitting this - please just give us a little more time and we can address your complaint effectively. 

    Customer Answer

    Date: 05/17/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *******

  • Initial Complaint

    Date:01/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every time I try calling they're home office, I get no answer, nor reply. Inconsistency in pest control, and cockroaches and other bugs are present.

    Customer Answer

    Date: 01/11/2025

    It takes Fetch home management a long time to book pest control and when they do, pest control doesn't come. 

    I try to call Fetch home management they do not answer nor reply 

    Business Response

    Date: 02/13/2025

    To Whom it may Concern.

     

    I am attaching a letter and documentation regarding this case.  

     

    Thank you 

     

    ****** *****

    Customer Answer

    Date: 02/13/2025

    Hello Kadi-*** *******, 

    Thank you for taking time to read over my complaint.

    For the complaint of fetch home management, I am complaining that services are not being made. Every month there is supposed to be pest treatment and they are not holding up there end of the bargin.

    When I try to reach out to them, they have no clear number to their main office. Please help me, best regards.

    ****** aHoffman

    Business Response

    Date: 02/26/2025

    We have monthly pest control scheduled for this property and have had it for the last several years. The next scheduled date is February 28 between 9am and 11am. All tenants names, numbers and emails are attached to the work order each month, and the vendor has instructions to call to inform tenants prior to each monthly appointment 

    Business Response

    Date: 02/26/2025

    Pest Control has been consistent each month.

    Customer Answer

    Date: 03/03/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *******

Fetch Home Management, LLC is NOT a BBB Accredited Business.

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