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Business Profile

Online Retailer

Chyatee

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order with Chyatee for the amount of ***** on March 18, 2024. After months of correspondence with the merchant and not having received my shipment, I asked for a refund on May 29th, 2024 as I realized they were not shipping the product when promised, which shipment was promised on April 16th. On July 7th I asked what was going on with the refund and the merchant said she had sent a refund on May 29th. I talked to my bank and they stated we havent received a refund from SP Chyatee (as written on my bank records, aka Chyatee). On the Shop app which shows information about delivery, it shows the order is still showing a status of order placed not refunded or cancelled as it is suppose to show, I know this because Ive used the shop app before and when I cancelled an order it showed the status as refunded. I asked the business for a refund receipt or some kind of confirmation that they sent a refund and they were not able to produce that. I can confirm I have not received my refund or purchase as of July 17th, over 4 months later.

Chyatee is NOT a BBB Accredited Business.

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