Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garbage Removal

Hugill Sanitation Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Hugill Sanitation Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hugill Sanitation Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rolloff driver placed dumpster in our yard and somehow completely destroyed my children’s outdoor play house ($200 dollar item that I’ve had for 10 years without any problems). I’m talking in pieces. We spent all weekend just trying to rig it together to salvage and the side is completely bent and no longer connects making it completely unusable and essentially garbage. We reached out to the company as soon as we woke up and saw the damage. First I was provided with email address that does not exist, twice, to send pictures and was told there were cameras on the trucks. After calling back numerous times and never receiving a call back, I called off a different number and left a message and was finally given the number for the rolloff department and was met with deniability, no apology, and told that the driver “moved” it. We personally move it every time we mow grass as well as physically moving it locations during prior moves and never once had it come apart or need to be taken apart, which would have been fine if done CORRECTLY. I was also told there were no cameras and they wouldn’t accept my pictures. All I wanted was an explanation and or apology and got neither, just a “my driver said this” and “only your landlord can reach out” even though it was my property damaged and my significant other has an account with this company. While I can only hope the driver didn’t do it maliciously it is starting to feel like it was an act of aggression, against a children’s play house for whatever reason. Beyond disappointed with a company I’ve only had great experiences with prior to this incident.

      Customer Answer

      Date: 09/19/2024

      Hi, this is reference to claim ******** that I put in recently. I was personally contacted by the driver which is all I wanted in the first place as well as an explanation and apology, which he did provide. He came over and resolved my issue and offered any resolution possible and I no longer have ill feelings towards the driver, which was stated in my complaint. While I am not pleased with the customer service I received from their secretary, the driver also assured me he would handle that as well. As of now I would like to pull my complaint as I got the apology I was seeking. Thank you so much, 
      ******* ***** 

    Hugill Sanitation Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.