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Business Profile

General Contractor

ARIA Properties

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July 2023, we contacted Generac Generators, for a recommendation for an authorized dealer in the Bucks County area. We were referred to Aria Properties. We contacted the dealer and they came out to the house and gave us a price for generator and installation. We agreed on the price and signed a contract along with applying for financing through *************** We were told the project would be complete in 2 weeks after delivery of the generator. The generator was delivered after several weeks (October 6th). A plumber contractor came out to survey his part of the job. In addition, an electrical contractor also came out. We were then told there was a problem with one of the contractors and they had to find another one. Next, when a contractor was found, they had to apply for the permits with Warminster township. Then there was a problem with the contractor and the people who issue the permits. The We were told the township was way behind schedule in issuing all the permits. This has been going on for six months. We are senior citizens and have thousands of dollars in medication that needs to be kept cold. This was one of our primary reasons in getting the generator. Its been impossible to contact the agent. His voicemail is either full or no response or it takes days for him to email with no satisfaction. The latest issue was that we were told to contact PECO regarding the size our meter. **** responded that we need to pay $7,000 to upgrade the meter and the line to the street. This was never explained to us when the agent came to the house. We are not in a Position to put out anymore money. We were never given a copy of our contract or bill of sale. We were toldhe would email them to us. Despite several requests, we have not gotten them. As senior citizens we feel as though we have been victimized. We spoke with Synchrony on 1/23/24 and filed a complaint.

    Customer Answer

    Date: 04/03/2024

    This complaint has been resolved.

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/6/23, I signed a contract with Aria Properties (***********************) for installation of a generator and the quote signed included the cost to the propane company. The generator was delivered to my house with no communication on when it was being delivered. In the contract, it states the permits would be handled by the contractors (that *********************). Generator was seated at my house and propane tanks were installed. Permits were required but not obtained. When I sent emails to ***** regarding the permits, He stated the contractors were responsible. I have had no contact with the contractors he hired. I do not have their contact information. It has been 5 weeks and the generators have not been connected to my house and ***** is not responding to emails. ***** has received payment for all of the above. I financed it and I am now paying on the generator but cannot use it.

    Customer Answer

    Date: 02/14/2024

    Hi, 

     

    The generator is still not finished and is still sitting in my backyard. 

    Thank you! 
    *************************

    Customer Answer

    Date: 02/14/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Aria Properties regarding complaint ID ********.

    Regards,

    *************************

    Business Response

    Date: 07/17/2024

    Please see attached

    Customer Answer

    Date: 07/18/2024

    The job is complete, however it took over 3 months to have it completed. I had to contact ******* and the ***************** just to get him to get the job done. He received full payment from the financing company because he told them the job was complete in December 2023 which was a lie. I immediately starting getting bills which should not have happened until the job was complete. He also consistently made false accusations against me, stating that I repeatedly called people that I never contacted and also called me for more money after the job was complete. When I refused to give him any more money, he then threatened to reverse payment made to my propane company for their work of running the lines (which was included in the amount financed). He also included in the total amount of the financing the amount to fill the propane tanks and the yearly monitoring fee. He never paid for those things and then claimed he did not include that in the loan, however I sent his email back to him that states the quote did in fact include the filling of the tanks and the yearly monitoring fee. He then accused me of harassing his colleague and posting pictures of their deceased relatives. I never spoke to anyone in his office but him, so I am not sure how I could do what he accused me of. 

    I would NOT recommend this company for anything. There are multiple liens against him as well as cases filed against him in the courts. I also found other comments that he did the same thing to other people - dragging his feet to get the work done.  I have NUMEROUS emails to back up what I stated above. I included the 2 latest emails with him.

    Customer Answer

    Date: 07/18/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21137479

    I am rejecting this response because: See other email, I sent with the last 2 emails from him and the email documents ONLY some of the problems I had with this company. 


    Regards,

    *************************








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