Complaints

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• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got charged $112.55 for services not provided to me. Got a little behind on my payment due to financial reasons the previous month and then paid the $250.00 and had $30 remaining balance which was going to get paid but then received another bill in the mail for October and I had a massive amount of trash sitting outside that they never picked up. So they were charging me $80 for services not provided to me. Then I called the office and whomever the female was that I was transferred to was very ignorant and unprofessional and was making snarky comments towards me and stated "Awww all because you didn't pay your bill" and then hung up the phone on me. I have no problem paying whatever the remaining balance was that was on the account when *********************** were provided to me, but I refuse to pay for something that I did not get provided to me. One of the main reasons I switched trash companys and absolutely love the company I'm with now.

  Business Response

  Date: 01/14/2025

  Hello,

  ***** was a customer of ours that we provided *********************** for from 08/31/2023 - 09/06/2024.  We had serviced the customer with garbage removal with no issues until the customers bill was past due.  We had 14 total ******** and the customer paid us 3 times and not in full.  We shut her services off on 9/6/2024 when her bill was more than 3 months past due.  We had also sent past due notices out before stopping the services.  Customer ignored the past due notice and also never called to stop services, it was our decision to stop servicing the customer since they did not want to pay or communicate.  Customer then was turned into a collection company which is what led to this situation about a week or so ago when she called and tried to state that we charged her for a month that we did not provide service, ignoring the fact that we billed her 14 times and she only paid 3 times and never called to stop services when she apparently "was not there or did not need it".  I was unfamiliar with the situation when she called and passed her on to the secretary who does the billing and sent out the past due notice.  She informed ***** that she should dispute her claim with the collection company because at this point we had quit providing services for her months ago and she was just now reaching out.  After overhearing the conversation with my secretary and ***** I had told my secretary that it would be okay to credit Octobers billing since we did stop services in September, however she did still have to stop her services and do collection work on ***** in October when we could not let the account go past due any further.  However with our willingness to help *****, she after the conversation did not call back and ask to talk to an owner or anyone to resolve this, but instead went straight to ******** and BBB to blast our name online and make it seem like we did something wrong because she wants to pay whenever she feels like it.  My secretary did not hang up on her, she simply stated she wasn't going to argue with her when she is the one refusing to do her part of the service, paying the bill.  I hope this helps understand the situation and that whoever is reading this has a nice day and can resolve this with the information given.

   

  Thank you,

  ***** ****

  Customer Answer

  Date: 01/16/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22750170
  
  I am rejecting this response because:

  I did in fact get charged an extra month which was October ***** why my bill was over $100. I paid $250 & had a remaining balance of I believe $30 left on my bill which was going to be paid until I got another bill stating I owed an additional $80. I have no problem paying the $30 what I owed but I am NOT paying for a month when my service was already stopped. I DID NOT sign anything stating I was going to be charged for a full month if my services stopped or even notified that would have even happened. As for the ************** your receptionist is  highly unprofessional and it needs to be known. People come across struggles, it's NOT okay to laugh at someone and make ignorant comments to them, then proceed to say "oh just because you didn't pay your bill" and then completely hang up the phone on them. Horrible customer **********************. The guy I spoke to on the phone first which I believe was you ***** was nice and I had no problems until the snarky receptionist did what she did. I won't tolerate that. So as for paying, I'll pay the remaining balance of what I originally "owed" because I'm not one to blow people off, but I'm refusing to pay for a whole additional month which was $80. 
  
  
  Regards,
  
  ***** *********
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 02/04/2025

  We sent 14 invoices totaling $468.00 over the time that services were provided.  One month is what is being disputed which the month of October was your last bill and it was for $27.00.  I would be willing to credit that to your account but you are determining your own amounts that don't add up to the services provided and the rate that you were at.  You only paid a total of $406.16 with your 3 payments that you made and the first payment was for the 1st month up front in September 2023, the second was not until January 2024 when you likely received a past due notice and then the third payment was not until October of ***************************************************************************** full. You could take $27.00 off of the total for October since you did not receive services that month but not sure where you are coming up with the $80.00.