Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

Priority Home Improvements LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *The date of work stated November 7, 2024 *The amount for the completed project was $3,890.00 this was the cost after much negotiating the original amount that was charged for this service was over $4,000.00 * The project consist of a new tub installation, with wall tile, as well as a new sink and installation of a storm door, this work was supposed to take 1-2 days agreed.*Mr. ****** ********** sent 2 workers, with the help of a third, to the tub, tile and sink they had plumbing issues and had to call a plumber. This cost an additional $350. I was unable to shower and use my bathroom for 4 days, and i am pregnant. Upon completion i informed Mr ********** that there was a huge gap between the sink and the wall, he did not fix it. I had to hire someone else to fix that. The door that ************************ installed is not leveled properly and the k*** falls off which causes me to get locked out of my home, one time i was locked out for 45mins. I reached out to Mr. ********** to inform him about the door and the handle, and his reply was " why did i not reach out sooner and if the k*** is broken the best option is to buy a new one, because he did not think that it could be repaired. They installed a brand new door that came with a brand new door k*** At this point i became frustrated and i stopped communicating with Mr. *********** mr. ********** did not come to inspect his employees work after completion. I had to spend extra money to fix a leak that came from the sink that Mr. ************ employees installed, this cost me $700.00. Mr. ********** stated at one time that he would send someone to fix the problems but they never arrived. I am carrying my first ***** this ordeal with Priority Home Improvements LLC, has caused frustration, and financial issues. I used money that was supposed to help with the comforts of bringing a ***** into this world, and instead I had to spend extra money fixing a problem from a so-called-professional! Please help me.

Priority Home Improvements LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.