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Business Profile

Tree Services

Horhut Tree Experts
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have our money ,they did try to schedule twice . We had a funeral the first scheduled date and the second we were not in town.We gave many other dates, and many phones calls ,text messages and emails and no reponses and they have had our money since April of 2023

    Business Response

    Date: 10/15/2023

    We have tried to schedule this job repeatedly but the dates never work with the customer.  When the Customer would email us dates available they were within a few days of email and we would be unable to accommodate their request.  Prior to the initial date of scheduling we emailed to request clarification of job, i.e. we need to know which option they wanted to have completed.  This email was sent on several dates over the summer. We have also communicated that without a signed proposal clarifying the correct option, we would have to terminate the job. A refund check was sent on September 1, 2023, this was obviously not received.  We can either issue another refund check or schedule the job in November or December to be completed, weather dependent. If they would like the job to be completed, please mail us a signed proposal clarifying the option.

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