Complaints

This profile includes complaints for TABcom, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TABcom, LLC

  254 N Cedar St Hazleton, PA 18201-5579

  
• 

  TABcom, LLC

  1 Maplewood Dr Hazle Township, PA 18202-9790

  
• 

  TABcom, LLC

  395 Oak Hill Rd Mountain Top, PA 18707-2148

  
• 

  TABcom, LLC

  395 Oak Hill Rd # 210 Wilkes Barre, PA 18707-2148

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a saddle, item # E043913 from State Line Tack in ** order # W5646675 on 10/16/24 The saddle has a default where the stirrup leathers keep slipping out even though the clip is up, it comes down This is very dangerous when you are galloping a racehorse causing an accident I returned the saddle to State Line for evaluation and they disagreed with me saying there is nothing wrong with it, this problem happened three times and we are lucky none of out employees did not get hurt Originally they told me they would give me a refund of $259 and now they have reneged on their word I find it very bad business on their part

  Business Response

  Date: 06/16/2025

  Good Morning ****,
  
  
  Here is my response. 
  
  
  **** ****** placed order on 10/16/24 for item E043912 BRN. The item was shipped on 10/20/24 and the customer should have received within 2-4 business days after that. Customer then contacted us 11/6/24 to state the saddle was pinching the horse after being used for 2 weeks. Our agent advised the customer the saddle was not defective; the pinching was due to a sizing issue with the saddle. She advised the customer we could not accept the saddle back since it was not in new, unused condition. 
  
  Customer contacted us again on February 18, 2025 regarding the saddle. Customer stated the clip on the stirrup leathers keeps coming undone. The customer claimed the clip moves up and down, but it is not locking. We did send a label to return the saddle due to the defect. When our returns department began to inspect the returned saddle, they noted the saddle was heavily used. They inspected the reported defect on the stirrup leather clip and found no defect. For safety purposes, the clip is to not lock. I also reviewed this with one of our equine specialists; they stated the purpose for not locking is incase you get hung up on something, it would allow the leathers to come off.
  
  I apologize; it does not look like this information was communicated to the customer. We will not be issuing a refund for the saddle due to the used condition and not having a defect. I left a message for the customer to inform her of this and to ask if she would like the saddle returned to her. I have not heard back yet. 
  
  If you or the customer would like to discuss this any further, you can reach me at ************. 
  
  ****** M
  
  Sale Center Supervisor
  
  ******************

• Initial Complaint

  Date:11/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of two horse supplements, identical products that came with a money-back satisfaction guarantee. The total purchase amount was $198.30, the company charged me in two transactions of $99.15. The first transaction appears on my credit statement on May 16, the second on May 23. I was not satisfied with the supplement and reached out for a refund. I should not have been required to send the product back, but they requested it, so I did. After they received the return they gave a partial refund of $98.65 on August 9. At this point I reached out to them by phone and their online email log numerous times, never getting a response to either. I have documents proving that they should have complied with the full refund per the manufacturers guarantee policy. I still, many months later, have received no support or reply whatsoever. I am expecting a refund of $100.65.

  Business Response

  Date: 03/26/2025

  I apologize for the delay in resolving ******* ****** complaint # ********. After reviewing the order, the customer ordered qty 2 of a horse supplement, MVP Amino 15x Supplement 3lb. The customer returned 1 unopened container. I do not believe the 2nd was returned; however, the manufacturer does have a 100% money back guarantee. I have processed the remaining refund of $98.65 back to the original method of payment. If there is anything further that we can assist with, please let me know.
  
  ****** M
  
  Sale Center Supervisor

• Initial Complaint

  Date:05/15/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an order with Stateline Tack owned by TABcom.The order was placed on 5/11/24. By 514/24 (the day the order was due) the order had still not shipped.We canceled the order which took until today to confirm on 5/1/2/24.Then Stateline Tack sent a follow up email (we've attached is allowed to do so) that shows they don't even carry the items we ordered to begin with!This is fraud! When ordered the items showed to be "in stock".

  Customer Answer

  Date: 07/09/2024

  Your web platform needs work-badly. Where in the world is the place where you want us to reply to your question?

  We heard from the company.
  

   

  Customer Answer

  Date: 07/11/2024

  This company continues to post and allege sales pf products they no longer carry. Apparently BBB is in favor of this.

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a saddle on December 28 was defective. Contact them and return it. Months later still do not have the refund.

  Business Response

  Date: 04/05/2023

  I reviewed this customer's order and complaint. I apologize for the delay in having the customer's refund processed. The refund was processed on April 4, 2023 in the amount of $688.19. This amount should be seen by the customer within 2-3 business days on the original method of payment. If there are any further questions, please contact me directly.

   

  Thanks,

   

  **************

  *****************

  Customer Answer

  Date: 04/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:being charged for a restock free for a broken item is not right. I want the full amount. I should be charging you 20% for holding my money for so long and fighting with us on this return.
  
  
  Regards,
  
  ***************************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dog bed, which I returned with in their time frame. I have sent an resent the return info. with the bed, and numerious times since and have still not been given my rifund. This has gone on since 6/2022 See Below.Your Dog.com Order #******** Shipping Status Update!Dog.com - Everything and Anything Dog(tm)Clearance Flea & Tick Greenies Crates Beds Collars Treats Dog Food Toys Woof! We shipped you something barktastic Dear ********************************** A package from your order #******** placed on 05/24/2022 has shipped!The following item(s) have shipped Ground Service and have been charged to your card. You may receive separate shipping confirmation notifications with separate tracking numbers for any additional items in your order. You can view the entire status of your order by clicking here. Shipping Information:*********************** N/A ****************************** Chaska, MN ********* US N/A *** ************  Chaska, MN ********** US  Billing to: **** Order Details These items have been shipped: Item Status Quantity Price ** Mfg Chocolate Original Bolster Pet Cot Large Item No.: ****** ** Shipped 05/26/2022 1 ****** Dog.com Gift Certificates $25 Gift Certificate Item No.: DOGGIFTCERT 025 Emailed 05/25/2022 1 **** These are the tracking numbers for your order:****************** In the loop: ************************* ********************* Hi *****!We apologize for the delay in receiving your refund. To further assist you, can you please provide your return tracking number associated with the return?************************Dog.com On Fri, 10/7/2022, 9:39 PM EDT ************************* wrote:I sent you the requested info so, where is my refund???*****

  Customer Answer

  Date: 01/25/2023

  I have still not received my refund and have had no responses from the company as yet.

  Business Response

  Date: 03/21/2023

  I reviewed the order ********. I apologize for the delay in issuing a refund for the customers dog bed. Unfortunately, the vendor never informed up the bed was returned. Since we did have the tracking number provided by the customer, the refund was issued to the customer on January 26, 2023. The customer should see the refund back to the original method of payment within 2-3 business days from that day. Again, I am sorry this took so long to resolve. If you have any further questions, please let me know.
  
  Thank you,
  
  **************
  Dog.com
  
  **************
  Sale Center Lead/ Trainer
  
  ****************** 

• Initial Complaint

  Date:12/09/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company offered 25% off and a $25 gift certificate on cyber Monday 11/28. Shortly after my purchase they sent a text message saying oops, we meant 40% off. I have been asking them to correct my order and honor the 40% off. They have not. Additionally, I was going to make another purchase later in the week and use the $25 gift certificate. It does not work. I have been texting their service team and they will not honor their offers. I did not solicit these discounts, but I expect them to be honored if offered by a company. I have a long string of text messages documenting all of this.

  Business Response

  Date: 12/28/2022

  This is in response to complaint ******** for *************************. I apologize for the complications this customer experienced with her order. After reviewing the items on her order, the 25% off promotion she shopped with, and the 40% off promotion she was sent via text, the promotion the customer received was the best offer. With the 40% off, most of the items were excluded due to manufacturing guidelines and provides a subtotal of $463.11 (excluding tax and shipping). Again I apologize for the confusion, but the customer did receive the best pricing possible for her order. Also, I do see in her account she was able to apply the gift certificate she received to a new order.

  Please let me know if there are any questions or concerns.

  Thank you,

  **************

  Statelinetack.com 

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a horse blanket from State Line Tack online, I was shipped the wrong sized blanket. I want a full refund and an RA# to ship this WRONG blanket back, order #******** placed on 11/10/2022. I was charged $269.25 then an additional random charge of $33.30. I want a full refund for $302.55.

  Customer Answer

  Date: 01/19/2023

  I didn't get a response from the company, however I went through ****** and reported a claim and ****** honored my complaint and refunded me. This company has never responded.