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Business Profile

Mannequins

Econoco Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/18/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase from Econoco the store fixture company, onlne June 3, 2025. I ordered the Professional Salesmans Rack model RCS/1, for $123.00 plus $44.93 shipping, total $167.93. The package arrived about a week later. When it arrived it was the box was very damaged with large holes in multple places gouges in the box, dirty work shoe footprints on the box and obviously had been opened and very sloppily retaped and only partially closed, the rack parts were loose a banging when I moved it, any parts or wheels would easily have fallen out the many large holes and openings. The box is 51.5" x 23.5" shipped by ****. The box was so damaged I decided not to open it, and called Econoco to seek resolution. They said they would send me a replacement. In a few days another package arrived, and tthe replacement package was in just as horrible condition as the first. I also wouldn't open this package knowing it is likely damaged, possibly used. I want a refund of my purchase price and Econoco can send a shipper to pickup these two items.

    Business Response

    Date: 08/19/2025

     After doing some research I do see that we shipped out the first order which happened to get damaged in transit. The customer reached out to our customer service and a replacement order was shipped out free of charge. After the second order shipped out, the customer has not reached back out to our company with any issues. It is our company policy to always do the right thing. We would have had no reason not to credit the customer in full if they had reached out to customer service due to the item being damaged on delivery. Items get damaged in shipping every day especially when they are shipped via small parcel. We have no problem holding the carriers accountable and filing claims.

     

    We have been in business for 100 years and are proud of our reputation! We look forward to this matter being resolved accordingly.

     

    Customer Answer

    Date: 08/29/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    Mr. **** ******

Econoco Corporation is BBB Accredited.

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