Complaints

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• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an appointment and the website clearly stated you can pay the remaining balance online or cash. I was paying with my credit card. 24 hours before my appointment I received an email saying cash only! Which contradicted the website stating I can pay online as well! I had no cash! I reached out via email and she bought the conversation to instagram! I explained how it was confusing and she thought it was a joke! We went back and forth and she also acknowledged the error on the site. I asked her since I have no cash and the website is misleading what can I do. Shes telling me its 22 hours left in a day and a million atms! Again I have no cash and was paying with a credit card! It was an error on her end that she acknowledged. She was very rude and refused to take accountability! My appointment was canceled and I was charged $60 for a service I didnt receive and her going against her own policy. She then proceeded to make a post saying she accepts online payments for a fee after she denied me from paying online.

  Business Response

  Date: 06/17/2024

  This client did originally email me, but I try not to respond back-and-forth through my email if we were already corresponding through my business page which we were a few days prior so I responded through our ongoing messages. That should never be a problem. When the client was messaging me, there was no professionalism, kindness, or anything instantly it was her being rude. That also was not a good day for me because that was the two year anniversary of my little brother passing away. I kept trying to keep it professional and which I did since you all have the pictures I apologized multiple times and explained to her Its cash only. I gave her options. There is literally at least least three or four ATMs within a 1 mile radius of my business. I have not accepted anything, but cash in over a year and a half. I have to pay somebody $150 for them to edit my site and unfortunately I wasnt doing that for a small sentence at that moment because *** never had any issues.  She failed to tell you that in the emails that are sent to her, confirming the appointment and reminding her that The remainder balance it is to be paid with cash only. Ive had previous issues in the past with Square so I do not accept online payments for the remainder only deposit which the $15 deposit is nonrefundable to anybody so I technically only took $45 from her. Rightfully so & as you can see in the pictures she sent. I asked her if she wanted to cancel the appointment. It is agreed to by any and all clients before even booking the appointment if you cancel less than 24 hours in advance, I will take 50% of the service fee from you. This is my only job. This is how I pay my bills and feed my daughter. I cannot afford for a client to be problematic with me. The client was rude, so I nicely canceled her appointment and took the service fee from her And I did absolutely block her from messaging me because she wanted to argue and go back-and-forth and that is not how I run my business. *** never had a complaint or any issues And Ive been doing business for years My father is a well known and respected businessman in this city, so I know how to run a business.  Below I will attach my policy and the email sent to the client. 

  Customer Answer

  Date: 06/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21775502
  
  I am rejecting this response because:
  

  The website clearly states remaining balance can be paid with a card. The business owner was rude! She wasnt professional at all. Telling me lol because I was explaining to her the website contradicts her email. She begin telling me how many hours in a day as if i am a child! It doesnt cost $150 to edit a site. She has permission to do so herself. After she told me she wasnt accepting card payments she blocked me. Made a whole post about me. Then turned around and made a post stating she accepts card payments for a fee! If you can take an extra $45 off my card you can charge my card for a service! Make it make sense! Her personal life or whatever she got going have nothing to do with her business nor does her dad has anything to do with this! She was wrong and lied about the card payments. I would like my money back! Also, the website has been corrected after the incident so she did have $150 to pay someone or did it herself. 

  Regards,
  
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