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Business Profile

Mailing Services

Asendia USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company has lost a package and is not responding to inquiries. Package was received by them no later than April 30, and 5 attempts at correspondence was not responded to, without threat of contacting the BBB. Company went unresponsive after. No updates have been given when requested and I have been quite patient. Admitting they have lost the package and refunding the value of the order (approximately $80 AUD) would be sufficient. Or finding the package and delivering would also be sufficient. Ignoring customers and pretending you haven't done anything wrong won't be.

    Business Response

    Date: 07/14/2025

    Hello,

    Although this case has been closed, I am still submitting our response as the complaint was just received on Wednesday 7/9/2024. This is only 2 days before the case was closed.

    If possible, please update your records to send such complaints to *********************************************** This will ensure a timely response.

    Thank you,

    Asendia USA

     

  • Initial Complaint

    Date:04/23/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 10, I ordered (order #**********) from *******. The order was to be delivered to *********. The original order date was March *****. By March 19, the items were still not moving for delivery and I contacted Ruelala. I was told the items would be delivered. While I was in *********, the order was never delivered. On April 2, I was contacted by **************** after I left ********* for delivery. I explained in the email below that I was no longer in ********* and the delivery was 9 days past its date. Yamato explained it would be returned to Asendia. Yamato returned it to Asendia.The package continued to show that it was still in ********* with Asendia. I have not received any communication from Asendia. I have used the contact form three times with Asendia from their website and received no response. I have sent three emails using their contact and received no response. There is no further communication on their website. The order is for ****** USD.

    Business Response

    Date: 05/21/2025

    Please see attached.

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been emailing and calling for other a month now to Asendia to get an extremely large important parcel delivered to us. This is an extremely large box, not difficult to miss or misplace. Absolutely zero help and its been well over 30+ days and its still with asendia dock! It has NOT even come into ******. We have been told it will be taken care of SEVERAL times and we keep getting lied to, the run around; THE most stressful last 30+ days. Its still at the docking station in the **. Either someone at Asendia stole the package (knowing its valuable and an extremely large order) or someone did not even bother taking it from Asendia warehouse and its still sitting there. We are at the point of contacting Asendia owners. We need this extremely important package found and delivered to us. Absolutely no amount of refund is wanted. We have emailed both Asendia/broadreach and a different person said they will help, ZERO help. Keep getting emails saying to track on website. This is fraud at this point. Management better take care of this urgently or will will ensure this company is well known, we will also be in contact with the owners of this shipping company (our company knows them personally as we deal with them). Absolutely furious! The worst ****************

  • Initial Complaint

    Date:01/04/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Christmas gift with a value of ****** from Ameridroid that was shipped via ******** to ******. According to Ameridroid, Ascendia received the parcel. There is no trace about this parcel in their site. Contacted ********** and they assured me Ascendia received said parcel. I have reached out to ******** twice via their site with my concerns about my parcel and they have completely ignored my requests. I don't even know if this **************** is a scam. I want answers.

    Business Response

    Date: 01/13/2025

    Hello,

    Response to this complaint attached.

    Thank you,

    Asendia USA

  • Initial Complaint

    Date:12/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was to receive a shipment (three vintage razors) from an individual in the US. He sent it via **********, who contracted the delivery out to Asendia. The parcel got processed by USPS then given to an Asendia 'holding centre' where it has remained since September 20. Any requests to Asendia to help are rebuffed or ignored. Responses are either: contact 'the seller' (which I have done, he has also contacted Asendia to be told the same thing despite being the seller himself), or contact ********** (who have no influence on the shipment as they just handle the label). They will not find the parcel which they clearly still possess, and it appears to be lost in their system. They are not offering any compensation, help or other assistance and both myself and the seller are at a loss of what to do next. The shipping tracker for my parcel can be found here: **************************************************************************************************************** Asendia have a proven track record of losing or not delivering shipments - complaints about their poor customer service and failure to deliver can be found all over the Internet. Please investigate this business for its malicious practices that are costing people money.

  • Initial Complaint

    Date:11/26/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: Oct 30, 2023 Money Paid: **** GSP $130-150CDN Nature of complaint: Consistent failure to deliver packages, at an alarming rate that is cause for serious investigation by authorities. Business commitment: To deliver a 77lb package from Illinois, USA to Ontario, Canada. What has Asendia done?: After repeated phone calls for 1week, I received an email that they did not have the item in their warehouse/possession. This has happened before, and after investigating, it is and has been happening very frequently. **** Order ID: ************** **** Case ID: ********** Asendia Tracking#: **************** (they show the order placed Nov1st) Asendia's Canadian Partner ***** ***** Tracking#: **************** (they show the order placed Oct31st)

    Business Response

    Date: 01/12/2024

    January 8, 2024

    Dear *******, 

    On behalf of Asendia USA, I do apologize for thein inconvenience the recipient is experiencing with this parcel. It is our number one goal to always provide the best experience possible for retailers and consumers alike.  

    To give you some background on our processes here at Asendia USA, in order to process a package, we must receive a data file. This data file contains the recipient's address information, the package's contents, and other vital information to ensure that the package reaches its final destination.  

    In researching this parcel, we found that we received the data file on 10/31/2023. However, the physical package  was never delivered to our facility in order to be processed.  

    Because this package has not been received at our facility, there is no further tracking information we're able to provide at this time.  

    We understand that it can be very frustrating when parcels do not arrive at their intended destination. In order for this to be resolved and for the recipient to receive their item(s) or possible compensation, the recipient to contact **** directly at ****************@****.com.

    Kind and warm regards, 

    Asendia USA Customer Care

  • Initial Complaint

    Date:10/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ?****** ******* Shipping from 8/7 ? ASENDIA will receive and ship ? Since tracking is not progressing, check with ****** *******.?I was asked to wait.?Wait another 1-2 weeks.?Confirm with ****** *******.?ASENDIA did not contact ****** ******* and left it alone.?There are 4 pieces of luggage in total.still unresolved

Asendia USA is NOT a BBB Accredited Business.

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