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Business Profile

Computer Repair

Jester's Computer Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/31/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tried to message business about why windows was 99 dollars when you can upgrade and migrate to new drives free. They never responded back so I couldn't tell them that they replaced the incorrect fan. They didn't do anything about my GPU fan not working correctly. I Figured the issue out myself and had to install 3rd party software to fix the issue partly. Also had to spend hours on end getting access to my old data myself because they take to long to respond back. They only give a 3 day period for help before they will charge again for their services and it takes to long for their responses. Also had to spend hours trying to figure out why my microphone didn't work and found that fresh install didn't have old programs like REALTEK that fixes the issue. I just want partial refund because I no longer have money to pay them to fix the issues.

    Business Response

    Date: 04/01/2024

    ** was charged $99 labor for Windows INSTALLATION and Updates as stated on the invoice he submitted. ** was not charged for Windows he was charged for Labor to perform the service. 
    Bo was charged for 1/5 hours of labor which covered the new 2TB SSD installation, installation and replacement of a failing nosiy CD/DVD drive, removal, installation and replacement of 2 failed fans and properly reseating the existing SSD.
    We make every effort to follow up with our customers as soon as we become available inside business hours. We did respond to bo after hours regarding his inability to access his files, by that time he had already resolved the issue. We do not set the expectation with any of our clients that we will respond outside of business hours. 

    At no point has ** brought anything to our attention other than feeling like he was charged or something he didn't get ( we did not charge him for Windows only installation).

    Here's the message we responded to after his intial isue with not being able to access files. 

    *****************************

    *****************************
    UPDATE
    THU 03-28-24 07:51 PM 

    SMS Message:

    You're welcome I was going to say you might need to take ownership of the user files permissions. Have a good evening.

    ************
    CONTACT
    THU 03-28-24 07:50 *******************-REPLY: It does, I had to change the name of the ** and then force it to give me permission to all files, took me over an hour to get it working, I now have access and can copy everything over currently after dinner, thanks
    *****************************
    UPDATE
    THU 03-28-24 07:49 PM 

    SMS Message:

    Does it ask you to click a yes or no option to access the drive when you open your user folders?

    Check-in
    INITIAL ISSUE
    THU 03-28-24 04:20 PM   

    Is there something specific I have to do to access the files on my other drive? It isn't giving me access
    SMS Message:

    This is Jester's Computer Services!, we have your ticket as # ****. You'll get updates as they happen. Reply with d any time to disable SMS messages.

    Business Response

    Date: 04/01/2024

    Correction to previous message, the billing was for  1 1/2 hours 

    Business Response

    Date: 04/01/2024

    We do stand behind our work and we do give 3 BUSINESS days for the client to contact us. At no point has the client made an effort to come to our business or call us to discuss the issue. Our ticket system is only used for messaging while the service is being performed. Any messages sent and received after work was completed may not be received by our offices. The notice to BBB this morning was our first indication that the client was unhappy with services we performed. At no point during our interaction with the client did we state that we would troubleshoot the graphics card, we stated that there was no testing that we could do that if the card was malfunctioning that we would recommend replacement which the client agree and said they would be replacing the graphics card in the near future. The *** was working, we never stated that we were going to do any work on the ***  and the client was never charged for anything related to the graphics card. 

    Please review the message sent and included in the clients original complaint 
    "Bo, The computer you brought in to use to do diagnostics on is not Windows 11 compatible which is something to consider. The ssd was installed and configured improperly, until we resolve that we won't be able to do any further diagnostics. If replacing the system is not an option for you in the near future we would recommend replacing hardware and reconfiguring the system which would be around $250."

    After updating the computer it was Windows 11 compatible and we installed Windows 11 fresh on the new 2TB SSD.

    Customer Answer

    Date: 04/01/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is  partly satisfactory to me. They do not explain things very well and I do not like their 3 day policy.

    Regards,

    *************

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