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Business Profile

General Contractor

JEP Signature Homes LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A contract to finish a basement and add a bathroom was signed on 1/11/23. As of today (around 2.5 years later) the room and bathroom are not complete per the contract.The amount $41150 was paid in full for completion. The full amount on the contract and added money for adjusted add ons.I feel that by the details of the contract, $15,000 + is owed back but offered to settle at $10,000 which was the last 25% of the contract. The last 25% was not to be paid until the contract requirements were complete. Due to various issues, **** ******** requested additional money because he didnt have the money already provided for materials up to that point in time. If the last 25% is paid back, I will consider the problem resolved. If i need to go to court, I will look to sue for the total amount to finish the contract and for time and emotional distress caused to me and my family.

    Customer Answer

    Date: 06/17/2025

    Hello,

    Here text message screen shots of recent conversations with **** (**** ******** - JEP Signature Homes). Let me know if you need additional information.

    Thanks!

    *******

JEP Signature Homes LLC is NOT a BBB Accredited Business.

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