Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had my vehicle from Dec. 26th 2023 to Jan. 12th 2024
  He was to repair the oil leak, install a spoiler and tint windows. Found some other things along the way that he said he'd repair/replace but those 3 were the original. When picked up the vehicle it didn't sound right to anyone but him. Sounded like a terrible knocking noise. Steering wheel was way off center. Vehicle had finger prints all over front bumper. Underneath was still caked with oil. He told us to take it to a car wash. I feel he should have to prove the oil leak was fixed. Also it was our responsibility to get an alignment after he did repairs to the steering rack but never told us. When I took for an alignment they said the alignment was perfect he should of aligned the steering wheel before he finished the repair. An alignment now would only mess with future alignments making them the wrong specs. After picking up the vehicle next day check engine light and cruise control light came on. Once again he claims not his fault even tho we gave it to him with no lights on. Leaking coolant now and it didn't when we dropped it off. Made a tiktok of working on the vehicle... very unprofessional. Since it didn't sound right we had a different Subaru technician listen to it and right away said the valves needed adjusted. TK performance didn't know to do that. Not sure how he didnt when he's a mechanic. There is a run in the paint job on the spoiler. At first he offered to fix it all didn't say it would be no charge but I want a refund because I don't trust him at all. Now he has quit responding and won't even answer me on what repairs he did that I paid for. He repaired the steering rack and I wanted to know what he repaired to try and get the steering wheel fixed but he won't respond. Very dishonest. Doesn't know what he is doing. All this was on my 16 year olds car that he was paying for on his own.

  Business Response

  Date: 02/01/2024

  I have attached pictures. I have tried to help them in all ways possible. They wouldn’t expect it. When I gave a solution to one problem they had another and  as I said to her I can’t help you if I don’t have access to the vehicle. Also never was sent any type of prof that any of this was happening when it did if it was me I would have photos of all this. They stated I wouldn’t  reach out to them I have info saying otherwise. Also they are still trying to get work done from me. Not sure why if I’m did all the other things claimed

  Customer Answer

  Date: 02/02/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  He has not tried to help in all ways possible. All ways possible would be paying for me to take it to someone who actually knows what they are doing. We wouldn't "expect" it because we don't trust him and feel is not capable or in any way a good mechanic. I do have picture proof, he never asked for it. I won't give him access to the vehicle because I stated before I don't trust him. He is full of excuses and all the issues he caused he would have an excuse of why it's not his fault and try to get even more money out of us. I too have proof which I'll attach that he quit responding. My 16 year old was happy with the body work portion of what he did (notice no complaints from us about that) so yes my son did comment that on his unprofessional tiktok. Once I found out my son did that I spoke to him that he should have never did that he's untrustworthy/liar/all around not a good person for what he did. He apologized to me and knew he did wrong and only stated he did it because of how well he did his dents. That's true but we will NEVER give or send him any business.

  My other professional Subaru mechanic was able to fix all my concerns and fix his mess ups. He straightened the steering wheel, adjusted the valves, fixed the misfire, the oil leak (cam seal on the right head was leaking). Only thing he has left is finding the coolant leak TK performance caused.
  
  
  
  Regards,
  
  
  
  ******** *********