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Business Profile

Internet Marketing Services

Jumpto1

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

This profile includes complaints for Jumpto1's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jumpto1 has 2 locations, listed below.

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    • Jumpto1

      502 W 7th ST STE 100 Erie, PA 16502

    • Jumpto1

      6332 Galleon Dr Mechanicsburg, PA 17050-2949

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 27th 2024 I hired jumpto1 for search engine optimization, and to keep my website up to date and ran smoothly. I was told that if I paid the year subscription for $4000 they would also build me a professional website. I paid the money on August 27th, they gave me a project manager his name was ***** ****, he gave me directions to download an app called base camp so I did. We had back and forth communication and together we were building the website. He would ask me questions and have me send photos to put on the website. He sent me the **** draft and it looked *************** November ***** had me pay for a hosting website by the name of namecheap and told me he was taking the last steps to publish the website. In the contract It states that the year subscription starts once the website is published. A few days went by and I reached out to ***** , he said that he and his family had Covid and that he would reach out in a week , that was on November 26th 2024. I have called them 3 times and every time they tell me that they are giving me a new project manager and that I will hear from the new project manager by the end of the day . I have never been contacted as stated by them by anyone. I have just started my small business and was depending on this service to help me look more professional and get me noticed on ******. I am now out $4000 dollars and havent received any services that were promised.

    • Initial Complaint

      Date:12/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the end of August 2024, I agreed to a *********** provided by Jumpto1 for a one year term. They were paid 5k Canadian to boost SEO, improve website content, post social media content, all with timely communication with me as the business owner. There were several issues, ranging from the timeliness of work being done, poor communication, lack of results, and now stonewalling me despite several attempts to talk to someone about my account. During my 4 months with the company, my account manager also changed three times without notice. When I called two weeks ago I was told that the three people associated with my account were no longer with the company, and was promised a supervisor would call me after they reviewed my case. Its been two more weeks and it seems they are screening both my calls and emails. I have written documentation that says if there are low results or I am unsatisfied with their work, that I am entitled to a prorated refund. What I am asking for is reasonable and I have many emails and texts that show the incompetent service I received.

    Jumpto1 is NOT a BBB Accredited Business.

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