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Business Profile

Cat Breeders

Phatcat Persians

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cat Breeders.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a kitten for $1,000 with a 14 day money back guarantee in writing in a contract on January 2, 2025. On January 5, *********************************************************************************************************************************************** addition she harassed me in writing.

    Customer Answer

    Date: 01/06/2025

    She has since posted my name and image on ******** without my consent and in violation of my privacy. I know this because she sent me many screenshots via text before blocking me. She has bullied me directly via text. I would like the posts removed as well as the slanderous language against me. I fear for my physical safety in returning the kitten since I have seen things online stating that others have taken out restraining orders against her in the past (in multiple states), that she has stalked others, committed terroristic threats, has had bail revoked on more than one occasion, etc. I can't verify on my own the accuracy of these accusations but in combination with my direct experience I would like her agreement to have the police present when I return the kitten in exchange for a full refund of $1,000. Many of the posts on ******** in response to hers about me have encouraged her to take back the kitten but once in her possession to refuse me the refund in violation of the legally binding contract (as well as in writing via text, see attached). 

    Customer Answer

    Date: 01/06/2025

    I received a text stating that I have to wait another ten days to return the cat for the money (she doesn't specify that it is $1,000) and the deal is off if the police are called and that she won't open the door if she sees them (see attached iMessage). Putting in writing again that she will violate the contract. I'd prefer not wait and I need the police there for my safety. She told me to come on Thursday January 16, 2025 at 1:00pm. 

    Customer Answer

    Date: 01/07/2025

    My attorney, after reviewing the contract, advised me to wait the additional 12 day delay in returning the kitten. She said it was unfortunate and unreasonable and illegal but the path of least resistance. I was told that if I am not refunded in full for $1,000 at that time (Thursday January 16th at 1:00pm) to bring a lawsuit against her on that date. I will update on 1/16/25. 

    Business Response

    Date: 01/10/2025

    This is not allowing me to download any of my documents showing proof that the cat and dog were getting along. My contract is very clear about not allowing returns. This woman is insane. 

    Customer Answer

    Date: 01/10/2025

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22769419

    I am rejecting this response because:

    As you can see from the attachments:

    1. Page eight of the contract states that I am offered a 14 day trial period with a full refund. 

    On day three I requested the refund and return of the kitten.

    This was I initially refused and then accepted. 

    I plan on returning the kitten on Thursday January 16, 2025 at 1:00pm as she requested.

    My hope is that this transfer of the kitten for a full refund of $1,000 goes smoothly and legally.

    If not I will take legal action and have retained an attorney for such purposes.

    2. Also stated in the text message is the date and time I was told to return the kitten for a full refund. 

    I have many more messages, screenshots from social media of a harassing and slanderous nature. 



    Regards,

    **** *****








    Customer Answer

    Date: 01/21/2025

    On Thursday 1/16/25 I was refunded in full for the kitten. 
    I now consider the matter concluded. 

Phatcat Persians is NOT a BBB Accredited Business.

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