Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Toto's Heating and Cooling
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Kevin F

    Date: 06/21/2023

    We had Toto's install an American Standard AC unit in the spring of 2022. I noticed a leak in our guess bathroom and upon inspection we saw it was from the condensation pipe from our attic AC handler. Toto's came out and serviced the problem but said... 1) someone stepped on the pipe and cracked it, which didn't happen and where it is located, no one would be walking there. 2) that this was "our old" drainage pipe -- they just used the old one -- thus they weren't responsible. Our problem is that we didn't ask them to use our old drain pipe, this was a short cut as subsequent HVAC companies have told us and when we paid for a new unit, we paid for one that would be problem free. I tried to work this out with Toto and just asked them to either just cover our deductible for the water damage in our bathroom ($1,000) or to cover the cost of a condensation pump that now fixed the problem ($950). Clearly, we aren't trying to gouge them. We didn't even ask them to cover the entire cost, but they refused to accept any responsibility and after trying one more time a couple weeks ago, I thought I would let others know. Make sure you get them to change the old drainage lines, or you could end up in a situation like we did. Better yet, I would go with another company that stands behind their work and when they take a short cut, they remedy the situation.

  • Kevin F

    Date: 06/20/2023

    We had Toto's install an American Standard AC unit in the spring of 2022. I noticed a leak in our guess bathroom and upon inspection we saw it was from the condensation pipe from our attic AC handler. Toto's came out and serviced the problem but said... 1) someone stepped on the pipe and cracked it, which didn't happen and where it is located, no one would be walking there. 2) that this was "our old" drainage pipe -- they just used the old one -- thus they weren't responsible. Our problem is that we didn't ask them to use our old drain pipe, this was a short cut as subsequent HVAC companies have told us and when we paid for a new unit, we paid for one that would be problem free. I tried to work this out with Toto and just asked them to either just cover our deductible for the water damage in our bathroom ($1,000) or to cover the cost of a condensation pump that now fixed the problem ($950). Clearly, we aren't trying to gouge them. We didn't even ask them to cover the entire cost, but they refused to accept any responsibility and after trying one more time a couple weeks ago, I thought I would let others know. Make sure you get them to change the old drainage lines, or you could end up in a situation like we did. Better yet, I would go with another company that stands behind their work and when they take a short cut, they remedy the situation.

Toto's Heating and Cooling is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.