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Business Profile

Fence Services

Spring Valley Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Services.

Complaints

This profile includes complaints for Spring Valley Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spring Valley Services LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contracted to have fence installed by mid may 25. I was told that shouldn't be a problem. I paid a 50%deposit.Since late may 25 I began calling emailing and texting I have saved copies of every message. Most of the time I get no response and on the rare occasion that they do respond it's constant excuses and or telling me by the end week or early the next week no one ever calls or shows up so I wait a while and began calling and texting again again with rarely a response. All I'm asking is for my fence to be installed immediately since it's been 5 months almost 6.

    • Initial Complaint

      Date:07/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a quote of $8,612.32 on 13 March 2025 to install fencing at my home. I wrote the company a $5,000 deposit on 7 April 2025, I hand delivered them the check, and they cashed it on 9 April 2025. The company owner, while at my property, told me the fence could be installed by the end of May 2025. I have been reasonable and patient due to all the rain we have had in ********************. I'm sure their installation schedules have been impacted, but now it's getting a little ridiculous. It's been 3 months since giving them a deposit, and I still have no fence. I can't get them to communicate with me on anything, they provide no information with respect to when they will be able to install the fence, and they are impossible to get in touch with. I have even driven to their location, and there is rarely anyone there. At this point, I just want my money back so I can get another company to install the fence. My goal was to have the fence installed at the beginning of Summer and not at the end of Summer, but now it will probably be Fall or later. There are multiple reviews out there with people who have experienced the same issues and lack of responsiveness from this company.

      Customer Answer

      Date: 09/23/2025


      ***** ******* <********************************>
      12:47 PM (7 minutes ago)
      to me

      Just letting you know I finally received a full refund from the business.  They sent me a check for the $5,000 (I believe it was the second week of August) which I submitted to the bank via a mobile deposit.  When the bank attempted to draw the funds, the check bounced due to insufficient funds in the business account which then cost me a $25 fee.  The second time the bank attempted to draw the money, sufficient funds were in their account and the money cleared.  This business is awful!  I don't understand how you still give them a good BBB rating given they have not contacted you on my complaint as well as others that have been filed against them.
      I will look into this and get back to you.That's *********.

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed a contract to install a fence with ***** ****** owner of Spring Valley Fence located at ***************************. ****************.We agreed to $30,000 for fence w/ install and signed on March 25, 2025. We put down $15,975 as a deposit with the install of the fence April 23, 2025. That date came and went and since then they have completely ghosted us and will not return texts or calls.

    This business is not BBB accredited.

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