Complaints

This profile includes complaints for Pittsburgh Optical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pittsburgh Optical has 3 locations, listed below.

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  Pittsburgh Optical

  101 Smith Dr Ste 3 Cranberry Twp, PA 16066

• 

  Pittsburgh Optical

  8301 Perry Hwy McKnight, PA 15237

• 

  Pittsburgh Optical

  1155 Washington Pike # 77 Bridgeville, PA 15017

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchases glasses (lenses) with a 1 year warranty. I could not see with with said lenses.They were sent back to the lab, remade and I still could not see through these lenses.The person stated, though the 1 year was not up, the could not refund or have the lenses changed again.The lab this company uses cannot make progressive lenses that I can use. This is the 2nd pair this has occurred with..

  Business Response

  Date: 08/28/2025

  Response to BBB Complaint #********
  
  To Whom It May Concern,
  
  Thank you for the opportunity to respond to Complaint #******** regarding Helens experience at Pittsburgh Optical.
  
  ***** received her annual eye exam and an updated prescription at our office on July 20, 2024. She subsequently purchased ****************** on September 5, 2024, which were manufactured through her insurance provider. According to the providers policy, prescription changes are covered within 60 days from the original dispense date.
  
  On July 26, 2025, ***** returned for her next annual exam, during which a mild prescription change was noted. Unfortunately, because more than 60 days had passed since the lenses were dispensed, the insurance plan no longer covers a replacement based on the updated prescription.
  
  However, following the 2025 exam, we did remake Helens lenses under our one-year scratch warranty at no charge. Per the terms of that warranty, the remake had to be done using the same prescription as the original lenses.
  
  We understand how disappointing and frustrating this situation can be, especially when vision comfort is affected. While we are unable to provide a remake through insurance for the new prescription, we remain committed to Helens satisfaction and are more than willing to manufacture new lenses with her updated prescription at her request.
  
  We have attempted to contact ***** by phone on August 23 and August 26, 2025, and have left messages inviting her to get in touch with us so we can work toward a resolution.
  
  At Pittsburgh Optical, we deeply value the trust our patients place in us. We want ***** to feel heard, respected, and well cared for. We encourage her to contact us at her convenience so we can provide the support and attention she deserves.
  
  Sincerely,
  Pittsburgh Optical