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Business Profile

Payment Processing Services

Educational Computer Systems

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 10th, my autopayment was not processed for the first time in 2 years. I spoke with my bank and they never received any bill/never declined the payment. ECSI refuses to take responsibility for this, as my autopay was active, sufficient funds were in the account, and I received the notice two days prior saying the autopay would be withdrawing soon. I never received any communication from ECSI that the payment was declined or that my autopay was turned off. As of July my autopay is still showing active. They are now charging me late fees and affected my credit score due to their own error that they refuse to take responsibility for.

Educational Computer Systems is NOT a BBB Accredited Business.

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