Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dry Cleaners

Tip Top Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 15 AUG 2024 took all of my winter ****s to Tip Top Cleaners. Plus one new heating blanket. Got receipt. Leather Harley **** was on separate receipt. Left store. Got **************** that the heating blanket had been missed and was now added to receipt.A few days later got another call stating one of the fur jackets could not be cleaned because the process would ruin it. I instructed the caller to set it aside and I would pick it up with the rest of the order.I had surgery and was recovering.The cleaners never called to say the order was ready.I called the cleaners they could not find my entire order.Upon recovery and cleared to drive, I went to the cleaners with my receipt. The employee was rude and defensive. Had attitude like sorry about your luck.I asked for the manager. I called the manager and she said they dont use ticket for proof and they just go by last name and anyone coming in with my name they would have given my ****s. These were name brand ****s. I went to the thrift stores to see if they had been re-sold. None were found.The manager asked me to give her 2 days to look and go thru yellow receipts. In the meantime, she asked me to search my home. I did not pick the items up. No one knew I had dropped them off.The manager said she would take off the cleaning fees. And she would give me a little something for my ****s that her and I would be happy with. These were newer ****s and she kept referring to my items as aged and heavily worn. Neither was accurate description.I told her the system was broken and my name was rare last name and I believe her staff made a mistake or they stole them. She said her girls had plenty of clothes and didnt need my ****s. She said she isnt God and she doesnt know what happened.I am in shock that my entire order is missing along with heating blanket. One **** belonged to my deceased mother. I want replacement costs for all the ****s and all charges for cleaning refunded.

    Business Response

    Date: 12/09/2024

    Please see attached response. 

    Customer Answer

    Date: 12/10/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22606776

    I am rejecting this response because:

     

    the business has not returned any of my calls.  Has provided false information .. 

    How do you lose 9 winter coats and a heating blanket ?

     

    I want $100 for each item and that still doesnt buy the exact brands to replacement value

    Regards,

    **** Ann **********************************************

    Business Response

    Date: 12/23/2024

    Please see attached response. 

Tip Top Cleaners is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.