Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Batteries

Battery One

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Batteries.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought battery in February & the life of the battery didn't last for the life of the ************ was without transportation & standard out of town & had to call 3As who did a Diagnostic stating the battery wasn't any good. I had no choice but to purchase a new battery. I contacted ***************************** refused to refund for said battery purchased in February 2024.

    Business Response

    Date: 10/01/2024

    Thank you for reaching out.  I did speak with Ms. Rideout regarding her battery.  Attached is the conversation that we had.  We immediately offered to refund the battery with no verification once it was returned to us, however given that the battery is not near, I suggested contacting the nationwide warranty phone number on the battery so it can be warranted which she did not want to do and then said she would contact BBB.  I greatly apologize we can't refund money for a purchase for something that hasn't been returned to us to send back to the manufacturer regardless of a picture showing me a battery they may have tested.  As a side note, the battery was discharged to 11.9 volts and a battery cannot be accurately tested at that voltage even if that was the same battery.  On her receipt it does state discharged batteries are not a manufacturers defect. 

    Regardless of all of that we did offer to refund the money had the battery been brought back or the warranty phone number been called on the battery though we were not afforded that opportunity.  I greatly apologize that Ms Rideout was not satisfied as we hope to satisfy everyone to the best of our ability. 

    Customer Answer

    Date: 10/02/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



     Complaint: 22312480



    I am rejecting this response because:

     

    Manager knew battery was changed in an emergent need.

     

    I would have had no clue to have kept the original.

     

    I feel as if the company took advantage of me, the customer.

     

    This isn't the first instance to have a negative experience with Battery One.





    Regards,



    Electa Rideout
















Battery One is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.