Reviews
This profile includes reviews for Shift4's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 41 Customer Reviews
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Review fromVincent G
Date: 12/12/2023
1 starCompany is sending me emails saying my ticket has been closed pending 4/10/24????? You really cannot make this up. They told me i needed to upgrade my system and when i did the system did not handle the needs of my business so i cancelled. They somehow will not let us cancel and keep billing me. The system never worked and even one of their “specialists” came to our premise and could not fix the solution! He recommeded that we cancel and would let them know. Since then they have dodged the issue and refuse to take action! This company is a complete SCAM do not use them or trust them. They are completely dishonest!
My business is CATCH 22 in bay ridge brooklyn and i will gladly speak to any prospective customers and tell them the truth about this company! STAY AWAY!
Shift4
Date: 12/13/2023
Hello Vincent - We're genuinely sorry to hear about the challenges you've faced with Shift4, and we understand your frustration. We're looking into this matter with our team and will be reaching out to you directly very soon. Your experience matters to us, and we want to ensure we address your concerns. Thank you for bringing this to our attention.Review fromVincent G
Date: 12/05/2023
1 starSCAMMED BY THIS COMPANY! I was told i needed to upgrade my system in order for it to handle my business needs but we had nothing but problems with the functionality. I was a customer for years and when the upgrade didn’t fit my business needs they sent someone to help and he told me for what i need this system isn’t right. I have emailed them and called them trying to cancel for atleast 6 months and have been given the runaround. I have since replaced them as my point of sale system but they still charge me $210 MONTHLY for a system that doesnt work for me! There is no contract and if there was it would have expired because i am a long standing customer. They tell me they are cancelling and there will be no more charged but evey month it still comes out of ny account. Its disgraceful that this is allowed and they are allowed to lie to customers. I will be contacting my bank next to let them know not to accept the chargs going foward and i am currently looking for a small claims lawyer to help. STAY AWAY FROM
SHIFT4!Shift4
Date: 12/08/2023
Hello Vincent — We're truly sorry to hear about the challenges you've faced, and we understand your frustration. We take your concerns seriously and would like to address them promptly. Please reach out to us at [email protected] with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers.Vincent G
Date: 12/08/2023
I have contacted the company for months and everytime i am told to leave my contact info and somebody will contact me and they never do. The times they contact me they always were the wrong department and would need to contact me back. Its a complete scamReview fromMark M
Date: 12/03/2023
1 starIt is just like every other person one this site , they refuse to quit charging my bank account! The continuous try to charge my bank account even though we canceled them a year ago, I am going to go after them for theft for removing money from my account without just cause. Stay away from this Company by the way their POS system sucks go with Toast it is ten times better!Shift4
Date: 12/12/2023
Hello Mark, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at ****************** with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers.Review fromCourtney R
Date: 10/13/2023
1 starThis is by far the worse company to do business with. They promised in-person training and when we were ready to train there was nobody that could come to train. When there is a problem you will be on the phone 2-3 hours and will be on hold for the majority of the time instead of trying to help you. When you have a question they will not have an answer right then for you and again will leave you on hold for several minutes. The cc part is a scam and so is their fees. I would highly recommend nobody to do business with them. They do not care about their customers either.Shift4
Date: 11/28/2023
Hello Courtney – We’re sorry to hear your experience with Shift4 hasn’t met your expectations. Please know your comments are really helpful in highlighting opportunities to improve our processes. If you need further assistance resolving your concerns, please reach out to us at [email protected] with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention.Review fromAngie B
Date: 10/11/2023
1 starNever do business with this company! After MONTHS of attempting to close our account, paid contract cancellation fee and continued to debit monthly fees. Multiple emails, phone calls and countless "tickets" they will still not close our account. Worst customer service EVER as no one will call you back like they say they will nor any attempt to resolve the issues. Talk about a merry-go-round of "it takes 24 hrs", next call "it takes 3 to 5 days"...blah, blah, blah...that's all they do, The worst company I have ever dealt with.Shift4
Date: 11/28/2023
Hello Angie — Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at [email protected] with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers.Review fromAnya M
Date: 09/24/2023
1 starStay away from them. August 2022 I got sucked into switching my current payment processing company into shift4 by a representative who came into my business saying there was no obligations and I could always walk away if I didn’t like their system. Long story short I sold my business in June 2023. I contacted the same representative and notified I wanted to cancel with them and get the return label (I have text messages between us) he said we need to wait till August to do that because contract was signed digitally. August 29th I call the company they said I should have called before the 17th now I renewed the contract for another year and no one can help me with that even after I emailed text messages between their representative and I proving that I notified 2 months earlier. No one returning emails and texts anymore and with last call they said it would be $365 to cancel right now. These people are scammers and their employees treat you like garbage. Stay away people!!!!Shift4
Date: 10/05/2023
Hello Anya – We apologize for the inconvenience you've experienced, and we take your feedback seriously. We understand your frustration and would like to investigate this matter further to provide a resolution. Please reach out to us at [email protected] with your account details and any relevant communication, such as the text messages you mentioned, so we can review your case and work towards a solution. Your satisfaction is important to us, and we want to ensure that your concerns are addressed promptly. Thank you for your patience, and we look forward to assisting you in resolving these issues.Review fromJustin S
Date: 09/21/2023
1 starDo not use been in a battle with them for months know still charging me fees that was not in my contact, even installer told me they forced him out and the fees they were charging me was not valid they still will not fix and I have been working with a lawyer know to sue themShift4
Date: 10/05/2023
Hello Justin – We're sorry to hear about your ongoing issues and frustration. We take your concerns seriously and would like to assist in resolving this matter. To better understand your situation and work towards a resolution, please reach out to us at ****************** with your contact information and issue details and we'll ensure it's escalated. Our aim is to address any discrepancies and provide a satisfactory resolution. We look forward to working with you to resolve these issues.Shift4
Date: 10/05/2023
Hello Justin – We're sorry to hear about your ongoing issues and frustration. We take your concerns seriously and would like to assist in resolving this matter. To better understand your situation and work towards a resolution, please reach out to us at ****************** with your contact information and issue details and we'll ensure it's escalated. Our aim is to address any discrepancies and provide a satisfactory resolution. We look forward to working with you to resolve these issues.Review frommaria S
Date: 07/31/2023
1 starFROM THE LOOKS OF IT SEEMS THIS COMPANY HAS HAD MANY SIMILAR COMPLAINTS
PLUS THE SERVICE AND SYSTEM IS REALLY BAD DOWN MOST OF THE TIME
I DID'T HAVE TIME
TO SPEND ON PHONE WITH TECH SUPPORT I HAD A BUSINESS TO RUN
I TOLD SALESMAN I WAS IN PROCESS OF SELLING BUSINESS AT THE START
I SOLD MY BUSINESS CANCELLED THE SERVICE THEY GAVE A TICKET NUMBER BUT
THEY NEVER SENT ME LABEL OR ADDRESS WHERE TO SEND BACK EQUIPMENT
I KEPT ON ASKING AFTER TWO MONTHS
TODAY I WAS TOLD I NEED TO FILL OUT A FORM WHICH WAS FILLED OUT ALREADY
I PRINTED AND SENT BACK WITH CORRECTED INFORMATION.
NOW WHAT NEXT?Review fromFisherman’s C
Date: 06/20/2023
1 starWe had harbor touch and shift4 for two businesses. One business we had to program all of our inventory ourselves and it took us quite some time. Not only was I charged my regular monthly fees while not using it, which we knew would happen, we were charged for inactivity and charged outrageous credit card processing fees while not using the system. Every time we tried to cancel this service because we didn’t like the system, the salesman or the company made it a huge hassle with many long phone calls that resulted in never resolving issues. We finally came to an agreement to buy out our contract to be done with them and every time we tried to pay the balance it was more 2 hour phone calls where nothing ever gets resolved. They send you emails about sending you to collections but they make it so difficult just to pay the balance, you never when it is taken care of. We don’t want to fill out paperwork or make 25 different calls to pay a balance that we never wanted to pay anyway because the service is so bad. We switched over to Exatouch and have had zero issues, we haven’t even had to call a customer service representative, and there has been no hidden fees. CrooksReview fromMathia C
Date: 06/14/2023
1 starCharges closed businesses exorbitant “inactivity” fees. Continue to withdraw money from our account with no notice after speaking with Linsey Ext#3777 who said, I quote “Your account is due to close today” and “No further charges” will be made.
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