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Business Profile

Exercise Programs

Fitness with a Twist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a monthly membership for this business but I never signed a contract. Soon after signing up, 4 of the regularly scheduled classes were taken off of the schedule. These were the classes I wanted to attend and why I signed up in the first place. I paid $100 per month for 2 months starting 6/24/2022. Because of the class cancellations, I was not able to attend enough classes to make the $100 a month worth it. For the June period I used $78 in classes and July I used $76 worth of classes. When I cancelled on 8/7/2022, they charged me an unauthorized $192.00. I never signed anything agreeing to be charged a termination fee. I am no longer comfortable attending this place, even though I paid for a membership through 8/24/2022.

    Customer Answer

    Date: 09/08/2022

    Hi, 

    I filed a complaint with the BBB on 8/8/2022 against Fitness with a Twist, Complaint ID #********. 

    My bank notified me today that they settled the disputed charge in my favor and have refunded me my money. 

    There is no longer a need to continue with this complaint and it is resolved. How do I go about closing my complaint? 

    Thank you, 
    *** *******

Fitness with a Twist is NOT a BBB Accredited Business.

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