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Business Profile

Adjuster

Stephen Hnat and Associates

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired **** *********, a public adjuster in ****, license number *******. At the time, **** was affiliated with Stephen ************************** whose public adjuster license number is *******. While **** was handling my claim, he and Stephen **** had a falling out. Since it doesn't matter to me who handles my claim for tree and roof damage, I asked Stephen **** to take over. However, Stephen insists he cannot represent me because **** was originally handling the case. When I reach out to ****, he claims the matter is now with Stephen. It seems these two adjusters are caught up in their own personal conflict and are using my claim to settle their differences. **** is willing to continue representing me, but he says he needs a release from Stephen. On the other hand, Stephen refuses to release the claim unless **** signs a release with him. As a result, I feel like Im being bounced around between them, and my claim is not progressing.

    Business Response

    Date: 10/03/2024

    We have released the claim. 

Stephen Hnat and Associates is NOT a BBB Accredited Business.

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