We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dry Cleaners

Martinizing Dry Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A new dress was dropped off 04/09/2024 to the cleaner for pressing only and no cleaning. The dress was returned with stains and was returned to them to have the stains removed (again, this is a new dress that has never been worn and was purchased for a prom for my granddaughter and was time sensitive). The dress was returned with even more stains the second time. Upon contact, the owner was rude, refused to accept any responsibility and twice hung up the phone. There is no possible resolution that this business could ever make to remedy the situation now. Their callous disregard and inconsiderate attitude is reprehensible and warrants remediation which should include full cost of the dress and money for damages that likely would have to be obtained from a law suit. This did not have to happen if the owner would have used common sense and worked to resolve the situation instead of escalating it and being rude, combative and mistrustful.

    Business Response

    Date: 04/23/2024

    ***** *****

    This dress was processed as "press only" and returned to the customer with no issue.  This was a first time customer. A week later the customer came back and complained that the dress had a dark mark on it. A repair tag for alteration was on the dress from a different business that was not on it when it was originally pressed. Trying to be helpful we attempted to remove the stain at no charge for the customer. The stain would not come out completely. We do not guarantee being able to remove stains that are brought in. The customer insisted that the repair tag from the other business was given to her by this store. This could not be the case since we do not use the style of printed tag that was on the dress or have anything like that in the store. In addition, all of our items are computer scanned and documented. We have no record of any repair to this item. I explained to the customer that there is nothing more I can do to help her since the stain was not done here. She was not satisfied.

     

    Customer Answer

    Date: 04/29/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
     

    Regards,



    ******** ******

Martinizing Dry Cleaners is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.