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Business Profile

Infertility

Main Line Fertility

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Infertility.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for services my health insurance covered and paid Main Line Fertlity. I was only still responsible for my deductible which would've been $1000 which I paid. I wouldn't have been able to have the procedure if I didn't pay my deductible first. They rewarded their language on the itemized bill they sent me an over charge me for stuff that my health insurance company had already paid them. When I receive the bill in the mail I contacted them right away and asked for an explanation because I declined to go on further with themI would not recommend them to anyone and I had a traumatic experience with them costing me a mental breakdown and I asked why was I now receiving this bill when I had already paid. As a result not being in the right mental state to review everything that happened at that time I went ahead and start making payments stillasking them to justify why there was any payments. I was making payments as I could they now sent my account to collections as of May 2025. I contacted the collection agency named ******************* to make a payment today and I was told I am not allowed to make a payment. And again I still have never gotten a answer why do I have this balance when on my last procedure everything had to be paid up in order for me to have the procedurethere was no balance remaining.

    Business Response

    Date: 06/11/2025

    Hello,

    The balance is true and validated with her insurance carrier that indicates the balance is derived from her health plan deductible as noted on her explanation of benefits. The patient received notification from her carrier of this balance being applied to her deductible in addition to numerous balance due ******** from Mainline. Patient has acknowledged this balance and made small partial payments to be applied towards this open balance.

Main Line Fertility is NOT a BBB Accredited Business.

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