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Business Profile

Auto Detailing

Gerald's 1st Class Auto Salon LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle on February 26 of this year from the mechanic listed above. Initially, everything appeared to be in good condition. I test drove the car, and the sellerwho came recommended by a trusted family friendseemed professional and trustworthy. Based on this, I proceeded with the purchase and paid $6,500 in full.However, shortly after taking the vehicle home, multiple warning lights began appearing on the dashboard. I contacted the mechanic and brought the car back several times. Each time, I was told the issue was minormainly tire pressure or similar concerns. I was provided with a 50/50 warranty valid for 30 days from the date of purchase.A few days before the warranty expired, I reached out again. Unfortunately, instead of speaking with the original seller, I spoke with his son, who was dismissive and unprofessional. Despite my attempts to explain the issues I was experiencing, I was told the problems were due to the cars age and its reconstructed title. This was contrary to what I was told before the sale, when I was assured the vehicle was *********** of today, May 21, I have not been able to drive the car for over a month due to these ongoing mechanical issues. I also purchased an additional warranty, but complications related to the vehicles age and condition have made it difficult to get coverage.I am a single mother of five children, and I rely on reliable transportation to get to work and support my family. Without a functioning vehicle, Ive had to pay for Ubers to get to and from work, which has placed a significant financial and emotional strain on **** am not looking to take advantage of anyoneI simply want the issues with the vehicle to be resolved fairly. I made this purchase in good faith and paid the full amount without hesitation. I am now asking the seller to stand by their word and honor the agreement, just as I have upheld my part.

Gerald's 1st Class Auto Salon LLC is NOT a BBB Accredited Business.

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