Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Screen Printing

Trau & Loevner Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over and over I order tee luv shirts from ********** and they arrive not as described. I only order the 52/48 t-shirts imported from ********. Two were a 90/10 cotton/poly from **********. One was 50% cotton 60% polyester from ******. ***, it says 50% and 60% for a total of 110%. Two of them the prints were so crooked they couldn't be worn and had to be returned. Emailed **** @ ************************************************************************ and dont even get a reply. Poor quality control to say the least. Disinterested and/or ignoring the issues gets a new review every time I order a shirt.

    Business Response

    Date: 10/16/2024

    -On 3/7/24 we responded to your initial e-mail letting you know that we were in the process of transitioning to a new shirt supplier and we are unable to provide a list of what designs are printed on specific blank shirts. Our listings are being updated with accurate fabric contents as the inventory is being switched over. We did offer to check our inventory before shipping any future orders and let you know if they were printed on your preferred blank shirt. You requested the name of the manufacturer of your preferred shirt in your next correspondence,which we provided. We received an e-mail 5 months later stating you placed a new order and were unhappy with the shirts. You did not contact us prior to placing this order to allow us the opportunity to confirm the fabric contents of your shirts.  We responded and reiterated that we would be happy to check your orders first, but you would need to contact us prior to placing your order. In a follow up e-mail you said,For the time being I'll just order the shirts I like and return the ones that aren't the right material.

    -The photo you provided in your Amazon review regarding the 50% Cotton / 60% Polyester shirt does read 50% Cotton / 50%Polyester, the tag does not say 60%.

    -We always offer free returns and exchanges for any reason.We aim for perfection, but crooked prints and other errors will unfortunately always fall through the cracks.


    Our offer to hand pick your orders, assuring they are your preferred blank, still stands. As we get further into transitioning to the new supplier that you have expressed your dissatisfaction with, you are more than likely going to receive a newer version of a shirt on the new blank, rather than your preferred blank. Continuing to place orders without contacting us will run the risk of you receiving something you are unhappy with.  

  • Initial Complaint

    Date:07/08/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 3 shirt and paid upfront since May but no shirt no tracking number was ever provided. Need refund and shirts.

    Business Response

    Date: 07/09/2024

    Thank you for reaching out. This customer has placed an
    order through our official **** Employee pre-order program. Orders are
    collected through a password protected collection on our website (***************) from 5/15/24-8/15/24, the t-shirts
    will then be printed based on the numbers of orders received, and then all
    orders will be shipped by 8/26/24. We have been working directly with the United
    States Postal Service on this pre-order program for several years.
    The information I have detailed is clearly explained on the page
    where orders are placed. I have included screenshots of the relevant pre-order verbiage which,
    on two separate lines, reads:
    -“PLEASE NOTE, THESE ITEMS ARE CURRENTLY AVAILABLE FOR
    PRE-ORDER. YOUR ORDER WILL NOT SHIP UNTIL LATE AUGUST”
    -“SALES WILL CLOSE ON AUGUST 15TH AND ALL ORDERS WILL SHIP
    OUT BETWEEN AUGUST 15TH AND AUGUST 26TH. NO ORDERS WILL SHIP PRIOR TO THESE
    DATES.”
    I am also including screenshots of the item titles and copy
    descriptions, both stating the ordering deadline and that the items will ship
    on or before 8/26/24 (**** Page 1.jpg, **** Page 2.jpg, **** Page 3.jpg). Please
    also see the messaging that was sent from the **** directly to the employees
    (**** Corporate Newsletter 1.jpg and **** Corporate Newsletter 2.jpg). This
    states that the items will be available for purchase from 5/15/24-8/15/24 and
    that employees may only wear the shirts at work during the Semi-Postal Stamp
    Monthly Promotions, which begin in September. This newsletter links directly to
    our collection page, which is seen in screenshot **** Page 1.jpg, so the
    verbiage shown in this screenshot would be difficult to miss.
    The customer’s desired settlement is to receive her shirts
    and a refund. We can either issue a full refund now and cancel the order or
    leave the order as is and send her items between 8/15/24-8/26/24 as stated.
    Thank you,
    Taylor M*****
    E-Commerce Manager
    Trau & Loevner | Tee Luv
    ************************

    Customer Answer

    Date: 07/09/2024





    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** ******

Trau & Loevner Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.