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Business Profile

Auto Warranty Plans

Auto Tech Guard

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is concerning an after-market auto service contract with Autotechguard. This company does not have a working phone or email address. Are these people still in business? How can I contact them to start a claim??

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my 2015 **** f150 from ******************* **** on 4-1-23 as well as the silver plan warranty from auto tech guard, 12 months and 15 days later my truck blew a head gasket and sustained catastrophic engine, failure, while under warranty, the warranty office sent an inspector, who acknowledged the damage, and later asked for video evidence of the cylinders not holding compression, I called the office and they told me they denied my claim, due to them not having a complete video, I went to the mechanic and he showed me he sent the whole video as well as received a confirmation email, stating the warranty office received it, its been proven the damage was not my fault, and this has been going on over a month, I spent $1200 on a rental car to get me and my daughter around, as well as to work, then I took a $4000 loan out to purchase a used car, the warranty office lied to me, about evidence, and what the mechanic sent them, I paid for their warranty to protect my vehicle and they are refusing to cover my vehicle.

  • Initial Complaint

    Date:03/22/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company has been holding my warranty claim for 7 business days, saying its under review and is not moving forward to replace the transmission in my vehicle that is clearly covered under my bronze plan. So I have a daily driver that I'm making a loan and extended warranty payment on that is not drivable. They are also not communicating with the ***** dealership.

  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased auto Warranty from Auto TechGuard (ATG) for my 2016 *** ** on June, 6, 2022. Paid $4k contract for 4 years for bumper to bumper repairs. I dropped off my *** to ***** in Lake Bluff IL on October 6, 2022 which is the dealer that services all my cars. ATG decided to moved my car to *********** in Des Plaines IL to service the vehicle. ATG called on October 8 to request maintenance records and bill of sale but they claimed never received it at the time so I resend on Nov 9. **************** at *********** called to say that I needed to pay $700 for transmission fluid flush out of pocket, otherwise, warranty will not fix my vehicle. After going back and forth about this transaction I approved it since I had no choice. Finally, I received a call from ATG mid-December stating the car needs a new transmission and they have found an used one which they will be placing an order and shipping it to the service shop at ****'s. Since I did not hear from anyone on January 9, I called the service shop for an update and was told they have not received the transmission. I called ATG they said a new order will be placed for the transmission to have it shipped to the shop, not sure why it took so long to order almost a month. I called the shop again on January 19 for an update hoping my car was almost done but unfortunately they never received the transmission and they are having a hard time getting answers from ATG. I called ATG and they keep telling me they will call me back but I never get returned calls. This is going on almost 4 months, it is unacceptable and unprofessional. I had nothing but bad experience not to mention that person who first called me from ATG was very rude an unprofessional. It is very difficult to find a legal firm that handles these types of situations to take this case. I was referred by a lawyer to contact BBB as best option, perhaps I can be pointed towards the right direction. Hoping with your help this issue can be resolved swiftly.

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6-27-2022 and 6-28-2022 I attempted to contact Auto Techguard about my alternator not working and needing to be replaced. I was unable to get anyone on the phone either day so I ended up having to purchase one of pocket from ******** on 6-29-2022. I attempted to contact them a few days later to cancel my warranty because of their poor service. I was unable to make contact once again. On 7-6-2022 I was involved in an accident and my vehicle was declared a total loss. I notified both ********************* ****** and Auto Techguard and I still have not received my refund. I spoke with *********************** at ****************************************** about the refund on Nov. 1, 2022 and she said she would follow up with Auto Techguard because they hadn't responded to her either. I immediately called Auto Techguard afterwards and the rep was extremely rude. She stated that she could only correspond with the auto dealer & I told her that I would be filing complaints as well as leaving a negative review. I emailed *********************** the following day and informed her what had happened and she stated that they were extremely rude to her as well and that they are the only company that she has major issues dealing with. I asked if they still utilize Auto Techguard after all of the complaints and she responded unfortunately they do. I need to be reimbursed for the out of pocket expenses that I made for repairs that were covered under the warranty and also refund the portion of my warranty that was not utilized due to the vehicle being totaled. Approximately 2/3 of the warranty was not utilized. The vehicle mileage when purchased on 3-23-2022 was 89,165 and less than 4 months later on the date of 7-6-2022 it was declared a total loss after the accident and the mileage was 102,040. The warranty purchased for the amount of $2595.00 was to cover 36 months or 36,000 miles. The miles driven were 12,875 which would leave 23,875 unused for the warranty. 

Auto Tech Guard is NOT a BBB Accredited Business.

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