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Business Profile

Moving and Storage Companies

Riverfront Moving & Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To: Better Business Bureau Subject: Formal Complaint RMS Moving Services I am filing a complaint against RMS Moving Services for extremely unprofessional, aggressive, and potentially fraudulent behavior during a move on [insert date].The movers arrived several hours late without notifying me. They smelled strongly of marijuana and smoked throughout the move, despite me clearly asking them not to because my apartment complex does not allow smoking. They took multiple smoke breaks, wasted time sitting around, and were only actively working for about three hours, yet they charged me for six.Their behavior was aggressive and hostilethey cursed at me, yelled, and created an unsafe environment. I had already paid a deposit through a link they sent, but when it came time to pay the balance, they falsely claimed the link no longer worked and tried to force me to give my credit card info over the phone. When I refused, they told me I would be charged for the time it took to go get cash, using intimidation and manipulation to try to access my payment details.They caused damage to several of my belongings and refused to properly complete the job. At the storage unit, they left my things at the entrance instead of taking them up the elevator, forcing me to move everything myself later.They also never provided a receipt or any proof of charges. I repeatedly asked for documentation or a breakdown of the fees, and they refused. This lack of transparency raises serious concerns about their business practices.Due to the aggression and coercive payment tactics, I felt unsafe and had to call the police. I now have an incident number on file.I am requesting that RMS be investigated by the BBB and held accountable. I would like a full refund for the excessive and undocumented charges, and a public record of this complaint to warn other consumers.Sincerely,******** **** P25165886

Riverfront Moving & Storage is NOT a BBB Accredited Business.

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