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Business Profile

Consignment Services

Green Drop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/5/25, GreenDrop came to my residence and took my property - I found out that they were doing work for the **************** donations... My neighbor had scheduled a pick up for their own items, but GreenDrop came to my house and took my laundry off of my porch - it had been placed out for a laundry service. I contacted GreenDrop within 24hrs, and they have been rerouting me to other departments and are unable to assist. They won't provide me with the location where the items were dropped off and have essentially stolen my property. Horrible business practice, bad procedures and policies. I needed my items returned or will need to be compensated for their mistake

  • Initial Complaint

    Date:08/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday 7th June at approximately 2-3pm a Green Drop Truck turning left on ************************************************, made a wide turn and hit the drivers side mirror of my 2023 Chevrolet traverse. It took me a week to finally get in contact with someone in the company and they promised to fix my mirror. However after months and me sending them 2 quotes from 2 different companies on estimates to Complete the work , they are refusing to fix it and are now ignoring my emails to them.I just want my car fixed. I have no dents scratches or anything on it and they are really taking advantage at this point

    Business Response

    Date: 08/15/2024

    Hi *******,

         We appreciate you reaching out to us.  After contacting GreenDrop management, we learned that your claim was handled and resolved by our TPA team on 8/6/24 and that you received a settlement check, which was cashed on 8/13/24.  

         We regret any inconveniece this has caused. 

         Thank you and have a nice day.

    Best Regards,

    Customer Care, GreenDrop

     

    Customer Answer

    Date: 08/16/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
    A day after BBB sent them a letter they reached out to me finally to resolve the issue.

     

    thank you so much for your assistance 


    Regards,

    ***************************


Green Drop is NOT a BBB Accredited Business.

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