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Business Profile

Home Improvement

Peak Performance Contracting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with ***** ***** to grade and concrete a driveway, he did not finish the job, does not show up or respond. We have given him $52,000. After our second installment of $26k, he never came back. Weve had to hire a different contractor who had to correct the job that had been done so far and finish the job. He says h*** work things out, fix things but he never does.

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ***** ***** come over to reflash a chimney he did that but it took multiple times and wasn't done how we talked and duing that they caused damage to other parts of my roof . I had him do the other chimney and it was also not done how we talked and they caused more damage to the existing shingles and didn't fix leak and it leaked in my house . I have reached out so many times to have the issue resolved and keep getting excuse after excuse and nothing is being done about the issue . I have phone logs and texts of everything between him and myself admitting it was his fault and he would make it right and says he will come and never shows up still. I want my roof fixed correctly and no more issues or I want refunded to have someone else correct his mistakes. He was paid upfront and I paid for all materials and now I'm ignored. I had other contractors come give me quotes to correct his work but why should I have to do that. This has been going on for a couple months now I have been trying to get him to fix the issue. I also had him quote me for interior work he made a list of material i went and purchased to have rhat completed and once again never showed up to do that and had to pay someone else to finish that job . He needs held accountable so he can't do this to anyone else again . That's not how you should run a business. I can send picture of texts call logs and pictures if you want them submitted with all of the issues .I don't want anything extra i just want my stuff fixed correctly for what I paid for and for thr issues they caused and to honor his word.

    Customer Answer

    Date: 10/29/2024

    See attached.

Peak Performance Contracting is NOT a BBB Accredited Business.

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