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Business Profile

Swimming Lessons

Racer X Aquatics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to cancel membership and services from Racer X Aquatics and gave the requested 2 weeks' notice as noted on the website when I registered with the organization in July 2024. They are now telling me that the membership policy changed, without explicitly notifying me of the change, especially since I registered under the ********* registration guidelines. They keep charging my credit card on the 1st of each month, even though I have withdrawn from the organization. When I registered in July of 2024, the website clearly stated that anyone wishing to pause or withdraw their membership, must give 2 weeks' notice. This information was a deciding factor in my decision to register. In September, I was asked to sign a waiver saying no refunds will be given if the membership is canceled before the end of the season and I am responsible for outstanding fees. This waiver was very deceptive and misleading because it said nothing about continuing to charge me even after withdrawing. I gave the 2 weeks' notice and did not ask for any refunds for anything I already paid. I have emailed and explained all of this to the owner of Racer X, with no response. I registered in July with the ********* registration rules and I cannot be held responsible for deceptive changes in the registration policy, resulting in unethical business practices.

    Customer Answer

    Date: 12/03/2024

    Additional info regarding my complaint against Racer X Aquatics.  All charges from November and beyond need to be dropped since I cancelled my membership in accordance with my ********* membership.

    I registered in July 2024 with a ********* registration (attached).  The cancellation policy for ********* states that "written notice must be received by the 15th of the month before becoming inactive. Send an email to Coach ***."  (attached)  Please also see said email to Coach *** on October 5th (well before the 15th of the month).  

    Thank you,
    ******** ******

Racer X Aquatics is NOT a BBB Accredited Business.

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