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Business Profile

Towing Company

JPM Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for JPM Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

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JPM Towing has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2024

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business towed my vehicle (I admit I was parked on private property). Tow was $250, Admin Fee $100, Gate Fee $50 and Daily Rate ($75 per day). JPM Towing stated to me over the phone and in person that they only accept cash. Immediately when I retrieved my vehicle I brought my vehicle to *****, who stated there was damage to both rear toe-ins.

    • Initial Complaint

      Date:08/17/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Towing company for local CVS put my car up on their truck and forced me to pay $200 cash to drop the car, otherwise it would be $550 the next day to pick it up. I entered cvs did my business before finding my car getting towed on the way out. After some short research about this company its clear to me they do shady things like this often. Theses guys are predatory, unprofessional, and looking to make a quick dollar.

    • Initial Complaint

      Date:06/30/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company towing my car,on Saturday afternoon, my car was broken and have to leave in the cvs parking ,but I call and spoke with the driver whos take my car and give me the address and th amount for get my car back on Sunday,he tell me is open .but I wen at 10:00 am the schedule time waiting on to 11:00am But not body answer and it was close !!!!!they supose open, I have to call off to my work is not fair this company play like that!!plus I have to pay $475 !!!! Please help me to not pay this amount thank you!!!

    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Tuesday of September 27th,2022 my car was towed out the the parking lot for **********************, Allentown PA ********* before 6:40am. I woke and saw my car was not there and immediately called The ************ number listed on the sign in front of the parking lot. There was no answer from the time of 7:15am-8:15am. I was unable to go go to work and had to call out. As a result I took an Uber to the tow truck location listed online when you ****** search, “JPM Towing Allentown, PA”. When I searched the location of the Tow truck company online and the only location that came up via internet search was 351 S Route 100 Allentown, Pa 18106-9212. The location listed on several websites was incorrect and led me to a trucking company warehouse. After calling the x6580 number listed on the sign, and still getting no answer despite it being listed as a 24/7 hour service. As a result of being sent to the wrong location, I searched the ***** phone number and a tow truck company referred to as “********* ******” appeared. In total I spent $57.96 in **** fare traveling to the JPM location listed originally to the “********* ******” location listed from the phone number search. When I arrived at the ******* ****** location listed as **** ***** ****, Allentown, PA, *****, I did not see a sign for ******* ****** in the ***** building. Yet I did see a JPM sign on the plaza building sign, however no building unit corresponding to JPM AT THE 1701 Union location. In my failed attempts to get in contact with JPM, I also tried contacting ******* *******(Real Estate VP of ***** Properties) and left a few voicemails before getting touch. I was told by ******* that the x**** number I was dialing was not linked to JPM despite the voicemail prompting to leave a message for tow inquiries at JPM. ******* then instructed me to call a man named ***** at ********** due to none of my attempted phone calls or voicemails being received by *****. After calling ***** I was told I would be able to retrieve my car at 10:00am when he arrived on site. Once ***** arrived I was denied any credit/debit card use to pay the tow storage fee and was required to pay in cash. After paying in cash $250 I was told by ***** of JPM Towing, that I would receive a receipt via text. However I didn’t receive any receipt of the transaction by the end of the day on 9/27/22. I then followed up with ***** of JPM Towing on 10/1/22, 10/4/22, and 10/5/22 and was told I would receive a receipt via text, yet still have been denied my proof payment from 9/27/22 when I retrieved my vehicle.

    • Initial Complaint

      Date:09/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been living at The ******** (*** * ***** **) since July of 2021. The leasing office has my information regarding my car, make, model and license plate, along with my drivers license stating that I reside in this location. Hymann Properties of Allentown, PA has a contract with JPM Towing & Automotive. They stated the reason my car got towed was due to the parking pass not being displayed--the parking pass fell from my dash and was on my passenger side floor. I contacted the leasing office, along with the towing company. When arrival to the towing area, the gentleman was holding his gun as I was entering with my boyfriend. I was not rude nor unprofessional to the gentleman that towed my car. I stated to the gentleman that I live in the apt building which they towed my car (which they are aware, they see my car parked with a pass there everyday), they made me pay $250 in CASH knowing that I live there and the gentleman saw my pass on the passenger floor but continued to charge me. The towing company did not provide me with documentation when my car was towed, when they towed it, nor gave me a receipt stating I paid him $250 or that my car was in his possession. The man also took my license information, I provided also a copy of my lease agreement which states that I reside there. He only wanted cash to release my car. Returning from the towing company, they continued to tow another vehicle of someone that also resides there. The leasing office of the apartment complex has every car information regarding license plates and who resides there, yet pays JPM Towing to tow cars that are tenants. The leasing office did not support me in any way and stated that I should of had the pass displayed, when my license plate is registered to this apartment building. I was not given even information that my car from my apartment complex was taken, we live in a high crime area, so it was my assumption that it was stolen.

      Customer Answer

      Date: 10/14/2022

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by JPM Towing & Automotive regarding complaint ID ********.

      Regards,

      *******************

    JPM Towing is NOT a BBB Accredited Business.

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