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Business Profile

Heating and Air Conditioning

J & J Heating Air Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this company $600 to repair my boiler.This man pocketed my my money and has not returned to fix my boiler leaving me in the cold. I called him several times after giving him the money, no reply.

    Business Response

    Date: 01/20/2023

    This is my responds to the complaint that you received. 
    I was not dealing with ****** for this job. I was dealing with her husband. I was there to repair the hot water tank and not the boiler. The hot water tank was under warranty so I took it to the shop and the gave me a new one. I then replaced the water tank with the new one. ******* husband then payed me 600 this was for replacing the old hot water tank and labor. The job was done. 
    Then after a couple of days the tent called about the boiler not working. ****** kept call me in regards to the boiler. I didn't answer because I was already dealing with her husband.
    She thought that her husband gave me the 600 to fix the boiler but he gave the 600 for the hot water job. 
    Her husband then called in regards to the boiler I then when and fix that for the tenant. Her husband then payed me for that job. Job was done. 
    I don't want to deal with ****** if I was already speaking to the husband in regards to all the repairs and the cost. 
    The tenant is my witness, that I did do all the jobs that the husband asked me to do. 
    I would only like to deal with husband.

    Please contact me if you have any questions or concerns.

    J&J Heating Air Conditioning 
    **** ***** 

J & J Heating Air Conditioning is NOT a BBB Accredited Business.

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