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Business Profile

Gutter Contractors

The Brothers That Just Do Gutters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was scheduled to have service done on 06/23. They canceled due to heat (fine). They then canceled due to have two techs call out and I was assured someone would be at my house by 8:30 the next morning. The crew showed up at 10:15 and told me they couldnt do the work because there was no where to park (despite me having an alley and driveway). I was told I would be put on the schedule for 8 AM the next Monday. No one showed up on Monday. I was told there was scheduling miscommunication. When they finally showed up, they called to tell me they couldnt fix one of the gutters because the wood was rotted. They took the gutter down and left with my gutter, leaving my roof bare during thunderstorm season. It took five days for them to issue an additional work order, in which they expected an extra $500 for the work they want to do. When I asked for my gutters so I could put them back up or do the work myself I was told no.

    Business Response

    Date: 08/04/2025

    To Whom This May Concern,

    Please review the enclosed documents showing that we completed the work on 7/29/2025. We did our best to explain to the ******* that we do not install gutters onto rotted fascia. On 7/2/2025, we came to complete the contracted work. Once we removed the one section of gutters, we found that the fascia was rotted. The delays from that point were on ********* own doing. She insisted that she did not want us to come back, so we did not, per her request. We offered her a payment plan for the rotted wood, she refused. She then refused to speak with our office directly and began talking to corporate, whom all stood by our viewpoint.

    Two weeks later we came to discuss how we could part ways, and decided on a renewed contract to replace her fascia board FOR FREE (document attached). We got her back on the schedule after she signed the contract...then she contacted the Better Business Bureau. Since that renewed contract, she has also broken that agreement on her end after we fulfilled our end of the contract.

    If you need any further documentation, please let us know! You are also welcome to call our office at ************ to discuss with our Office Administrator, *******.

    Thank you.

    Sincerely,

    ***** ***** (Owner Brothers Gutters -LV)

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called company to install leaf guards over my existing gutters. ( They had previously installed). My Initial contact with company was 7/17. Sales person came to my property to give me an estimate. I agreed and gave sales person a 500.00$ down payment. ******* dollars was to be paid for completion of job. After several days of scheduling issues, job was completed. I promptly paid remaining balance. This past weekend 8/18/24 there were rain storms in the ************* ( *********) rain gutters seemed to fail particularly at the back of my home near the *******. Sheets of water came down bathroom window and back door. This type of thing had/has never happened prior to new installation. My conclusion is that pitch of gutters is incorrect. Rainwater is not flowing where it should, due to incorrect pitch/level of gutter. I was assured by company that this issue would be resolved. It was not. Ive called company several times prior to lodging this complaint. No response or call back. ( I have photos of rain water coming out of gutter, not down spout

    Customer Answer

    Date: 09/29/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Brothers Gutters regarding complaint ID ********.

    Regards,

    J Cato

The Brothers That Just Do Gutters is NOT a BBB Accredited Business.

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