Complaints

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• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid a down payment of $2722 for a Generac home generator for new construction at ********************************. ************** agreed to work with us as construction delays were beyond our control, which he understood. ************** first wanted to schedule the install when the new grass seed and straw was in place. At that time there was too much mud because of seed watering every other day to establish germination which the township requires. Winter set in, and *** agreed to wait until spring. The 2nd time it was scheduled he cancelled because it rained all day and knew it was too muddy. The 3rd time he scheduled we told him ahead of time that bad weather with severe thunderstorms was predicted. That day we cancelled due to the severe threat of thunder, lightning and high winds. We were concerned for their safety and liability. The next day I drove to his office to reschedule and *** said he thought it over and is cancelling the contract and no longer wants to do the job. After he cancelled he refused to refund my deposit. I told him I felt we should only have to pay for the $210 permit he pulled. That leaves me a refund owed of $2,512. We haven't heard from him in over 5 weeks.

  Business Response

  Date: 08/05/2024

  This story is not totally correct. In the fall, I made extra time to again go to the site. I did request final grading to place the generator. That did not happen, and new seeding of the lawn was done. I did not want to jeopardize his new lawn. after a unsettled winter, i pushed off to spring with the concerns of ruining his new lawn. In spring i made one cancellation due to weather. The second cancellation was done by the homeowner, three days prior based on forecast. I did request he not due that due to relatability of weather forecast. He insisted and I had to allow more time to schedule work for the installation crew. By the way it gave .06 inches of rain that day. At this point I asked the homeowner to not do any more cancellations and Automated Home Generators would do any future cancellations. we rescheduled and it was again cancelled by the homeowner on hour before the start of the job, who told us not to step on the property. It did rain .5 inches the night before. I stated we lay covering down in the home to prevent any spread of dirt, but he was eminent about cancelling. This again cause a major hardship as now the install crew scheduled had no work for the day and caused hardship for me to pay them as they were prepared to leave for the job. after further thought, i informed the homeowner that I am now refusing the job due to the difficulty of the scheduling, which i started this project with him two years prior. I was honoring the pricing for him with no increases of material cost that I incurred. I also said I will return his deposit minus $350.00 for processing fees and permit costs and he can search for another company to perform his installation. He rebuked and threatened legal action on me. I am willing to refund his complete deposit minus the $350.00, which he was notified of. I can be reached at **************************** for any other responses.

  Respectfully submitted.

  *****************

  Customer Answer

  Date: 08/07/2024

  We have waited 2 months today for a refund. When we have the check for $2372 and it has cleared the bank, we will then be satisfied to settle our case.

  Business Response

  Date: 08/08/2024

  Gracefully refunding the deposit which was first discussed. In the mail as of 8/8/24

  Customer Answer

  Date: 08/12/2024

  Please tell him to mail the payment to us asap.

  Customer Answer

  Date: 08/29/2024

  How can i change this to resolved as it has been.