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Business Profile

Auto Services

TSP Proformance

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased parts for an engine build on March 2nd 2024. The car was then rendered inoperable and unrepairable and I asked for a refund for the parts on March 28th 2024. He told me that a refund was not possible. We went back and forth until July 13th 2024 were I then went and picked up a portion of the parts. I had to wait another 2 months, due to the rest of the parts not being in, to pick up the rest and I picked them up on September 17th 2024. Both times the boxes were not opened to inspect that the right parts had arrived. In January of ******************************************************************************* buying them and discovered that I had only 1 cam gear and not the two I had paid for. I reached back out to *** and was informed that they would reach out to ***** Crower. Waited another two months till March 11th when I reached back out to see any updates on that missing part. I was told that he had received no confirmation but will reach out to ***** Crower to see (again). I reached back out again on March 31st 2025 to no answer and then again on April 11th 2025 to be told that we had this discussion already and that ***** Crower had responded, he never had confirmation that they had responded, and that I took too long to bring it to their attention. I then went to the ************ website where I found out they have a 60 day return policy with a 15% restocking fee and I reached out to one of their representatives where he told me that *** never contacted them. As a result of trying to cancel my order and be issued a refund 25 days after I payed for the order and being told that there was none, then when I went to pick up the parts my whole order was not there. I am requesting a full refund of $4,463.16. This has been over 12 months of being given a run around. Attached are the conversations about receiving the parts and paid bill for the parts.

    Business Response

    Date: 05/21/2025

    re open please, how is it so $4463 owed when ****** he showed messages saying he only mis placed a cam gear ??? seems hes trying to pull a fast one when ****** he picked up all is parts and he missed placed a $150 part out of the order

TSP Proformance is NOT a BBB Accredited Business.

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