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Business Profile

Auto Repairs

Sam's Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 15th I purchased a 2012 ****** **** ** from Sam's auto. They charged it up a little bit While paperwork was being done. on my way home, the battery died. I couldn't find a charging station. I had to get a tow which cost me a $110 to a ****** dealer nearby, Who couldn't really offer me any help. So I was out till midnight trying to get Home And when I finally did I let it charge overnight when I woke up I only had 45 miles to the 100% battery charge. And I'm very upset. so I'm looking for a possible refund. A replacement of the battery. Something to compensate me for what happened to me after this purchase.

    Business Response

    Date: 07/28/2023

    Hello,  There will be a refund on the Sale Price of the vehicle excluding taxes and fees which go to the state and are not refundable through us and would have to contact PennDot to receive.  I will contact you via phone Monday the 31st when I return to the office.

    Customer Answer

    Date: 08/08/2023

    The issue with Sam's auto has been resolved, please take the remark off of his Better Business Bureau report

Sam's Auto is NOT a BBB Accredited Business.

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