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Business Profile

Mailing Services

Planet Express Shipping LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/11/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found a friend to handle the US goods transfer. After purchasing items on ****, I had them sent to the Planet Express warehouse in ******. Currently, it shows that the Planet Express warehouse has received the goods (worth $4,300). However, since he sold the address in his account to many people, one of the transactions involved fraud, and as a result, his transfer account was banned, causing my goods to be detained. His account is *************************** and his suit ID is *****. I asked him to contact the warehouse, but the warehouse stated that only the party involved in the loss of interests can withdraw the case. However, the party involved has not contacted us, so the account remains banned, and my goods are still detained. The several items I entrusted him to transfer are not related to fraud. I can provide complete purchase records and logistics information. I hope they will consider sending my goods to me first. I can prove my identity and the legitimacy of the goods.

    Business Response

    Date: 09/08/2025

    This person commited fraudulaent activites, currently it is under investigation with law enforcement agency. 

    Customer Answer

    Date: 09/08/2025

     
    Complaint: 23728828

    I am rejecting this response because I have the proof that the package I bought is legal and i do not think you have the right to keep my package. Planet Express asked me to have the buyer to contact them to send the packages back. Then how can I call these packages ******* you think it is possible??? I just used others' account.

    Sincerely,

    ****** **

Planet Express Shipping LLC is NOT a BBB Accredited Business.

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