Reviews

Review Details

• Review fromBrian A

  Date: 07/31/2023

  1 star
  The course of my observations with Sharper Service Solutions ran well over a month. It is hard for me to wrap my head around how a company that is run like this is able to stay in business. I think the sad reality is that the need outweighs good practice, and any accountability.For over a month, I received poor service, almost no follow up, and unreturned calls. I waited at my house for scheduled visits three times and no one showed up. This is despite multiple calls and confirmation from their staff that a person would be arriving to my home, and on the same day as the service visit was supposed to occur. I left three messages for the boss of this company (which is based in ******) and am still waiting for that return call. I am someone that understands that things change: schedules, part arrival times, etc. however, this company will not communicate with you or follow up. In addition to waiting for a return call from the owner of this company, I should also be getting calls back (at least from their reports) from someone that does parts ordering, the repair person, and general reception staff with updates. The lack of communication or any follow up was just shocking. The number of no call back/ no shows for a scheduled appointment were more than a dozen. I was left in the dark with what was happening, the cost of parts, or anything related to follow up from this company, even with repeated calls and inquiries. After waiting for over a month to get my appliance fixed without success, I was urged to buy another washer and that Whirlpool would not be able to do anything from their repair person; however, this was not the case. My issue is directly related to Sharper Service Solutions and their disorganization, lack of communication and follow up, and the time I spent away from work waiting for someone that didnt arrive.

• Review fromD. S.

  Date: 04/13/2023

  1 star
  They never showed up, when I called to inquire, I was told to never call back and they wouldnt be servicing my home. This was a service provider through Best Buy **************

  Sharper Service Solutions

  Date: 04/14/2023

  By "called to inquire" you mean repeatedly call our office and yell at everyone you reached. Is it ok for our tech to provide you a 2 hour window and not give you a courtesy call to let you know he's running late? Of course not. Should a customer be upset if this happens? Absolutely understandable. Does this mean you have the right to call in repeatedly and berate everyone you talk to? No. That is why we are chose to refuse further service.

  D. S.

  Date: 04/14/2023

  As I can see, your Business has MANY one-star reviews and BBB complaints. The common denominator is your company, not the people you refuse to prove service for.

• Review fromDannelle B.

  Date: 01/09/2023

  1 star
  I would like to give 0 stars to this company. I cannot believe the lack of professionalism. This is the 3rd time they have pulled a no call/no show. First best buy referred us to them for our refrigerator. They had to come out 4 ************** there was no urgency and no empathy for our situation. They then ordered parts charged us a bunch of money and then never showed up to complete the job. I left multiple messages for the owner, but he did not return my call. Now allstate has hired them to come out for our washer and 3 no call no shows!!!! I cannot believe these guys are even in business. Absolutely terrible customer **********************.