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Business Profile

Rental Listings

The Commons Seaside

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Failure to provide basic agreed upon amenities:a. Fireplace not functional b. Heater not functional c. Kitchen vent not functional d. toilet would stop running unless we removed the lid and manually forced it to stop running. e. Accused us of not disclosing that we were bringing pets when we booked through ****** and fully disclosed that we were bringing pets. (attempted to charge us $50 for pets)Fraudulent claims and staged photos post stay for the purpose of retaliation and financial gain. a. staged picture of garbage in the toilet. Rental was thoroughly cleaned in accordance with the checklist that was provided. No such garbage was ever left in the toilet. Blatantly staged after we left. (attempted to charge us $175 for staged photo claiming extra cleaning fee)This is unacceptable and criminal.

    Business Response

    Date: 07/18/2025

    The guest reached out during their stay regarding the fireplace and heater. I promptly responded and was able to get the heat working without issue. However, the decorative fireplace unit continued to have problems. Upon inspection after checkout, we discovered the unit had been manually turned off underneath a location not typically accessed by staff suggesting that the guest had turned it off themselves.
    Regarding the pets: ********** been informed that the guest was bringing animals, they would have been notified of our house rule allowing a maximum of two dogs. This guest brought three. We requested a very reasonable one-time pet fee of $50, which the guest declined. It was only after declining the pet fee that the guest began raising concerns about the unit. Additionally, the unit was left with several items soiled by the animals and required replacement. This included one rug, two throw blankets, and three throw pillows. Due to the condition of the items and the extra time needed for cleaning, we requested additional funds to cover both the extended housekeeping efforts and the cost of the replacements.
    Attached is documentation confirming the heater was working during their stay. While the decorative fireplace was not operational, our inspection after checkout confirmed it had been shut off from beneath again, not something housekeeping or management would typically do. Guests both before and after this reservation reported no issues with the fireplace, heater, smoke alarm, or toilet.
    The guest also claimed issues with the smoke alarm and kitchen vent, but these were not reported during the stay, and no similar concerns were noted by other guests. As such, we cannot confirm the validity of those claims.

The Commons Seaside is NOT a BBB Accredited Business.

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