Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Elite towing and recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/28, Elite made it near impossible to get my vehicle out of impound after having been recovered after a theft. They wouldnt work with insurance until the pressure was put on, then magically they could release to me. They were very difficult and without my insurance hounding them, I suspect theyd of never released it.

  • Initial Complaint

    Date:12/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to file a complaint against Elite *********************************************** regarding a transaction for their services, which remains unresolved despite multiple attempts to obtain a receipt.On Monday, November 27, 2023, I paid Elite *********************************************** $274.40 for services rendered for my stolen vehicle with VIN# *****************. Unfortunately, despite providing my email address verbally and subsequently, through calls, emails, and text messages, I have not received the essential receipt/invoice necessary to close my claim on the stolen vehicle.This communication error has persisted despite my efforts to rectify it by providing my email address ********************* multiple times to avoid miscommunications.I urgently need the receipt for this transaction to close my claim on the stolen vehicle. I need proper documentation to resolve this issue promptly.I kindly request your assistance in facilitating the receipt of this essential document from Elite *********************************************** to ******************** Your prompt intervention in this matter would be greatly appreciated.Thank you for your attention to this issue. I look forward to your assistance in resolving this matter promptly.Sincerely,************************* ******************* ************

  • Initial Complaint

    Date:04/15/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A couple months back we hit a bad pothole and it messed up my back right tire and axel. We couldnt drive it therefore had to get a tow. We connected with my insurance USAA and they dispatched a tow for me. unbeknownst to my knowledge, there was hefty damage to the ***** RIGHT OF THE **** BODY AND TIRE from the tow truck driver. There was so much damage by them that it caused my brand new $40,000 Dodge Charger to be totaled. I am now stuck with the remaining large loan balance and a totaled car that wasnt my fault. I am set to move states next week and was relying on my car to drive me down and now have to pay out of pocket for that now. The owner of Elite Towing and Recovery is horrible and sexist and now wont return any of my calls. Because of Elite Towing, I now have a totaled car that wasnt my fault and a higher insurance premium that again wasnt my fault.

Elite towing and recovery is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.