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Business Profile

Marijuana Sales and Services

The Hemp Collect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Sales and Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased $130.47 worth of product on 8/23/2025. I have not received any update on the whereabouts of my shipment and it has not even shipped out yet. It has been over a week and nobody has returned my emails either. I would like a full refund processed.

    Business Response

    Date: 09/09/2025

    Re: Complaint of ******************* #*****

    Dear BBB and Mr. ********************* you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration this experience has caused.
    Mr. ******** placed order #***** on August 23, 2025, in the amount of $130.47. The order was canceled at the customers request and fully refunded on September 3, 2025. A cancellation and refund confirmation email was sent that same day to the email address provided with the order.

    We acknowledge that the delay in fulfillment and the lack of timely communication were disappointing. Our company recently experienced a period of rapid scaling, which created temporary backlogs as we adjusted. To address this, our team has been working nights and weekends, with even ******-based staff traveling to ************** to assist. We are grateful for this growth and are committed to returning operations to the high level of service our customers deserve. While we placed a banner notice on our website and sent out an email announcement about these disruptions, we understand this did not replace the importance of direct, timely communication.

    We want to reassure both the BBB and Mr. ******** that:
    1. The refund was fully processed on 9/3/25 no outstanding balance remains.
    2. Operational adjustments are in place and we are actively catching up on backlogs.
    3. We value Mr. ******** as a returning customer and regret that this situation gave the wrong impression of our company.

    Once again, we apologize for the inconvenience and thank you for your patience as we continue strengthening our operations to better serve all customers.

    Sincerely,
    The Hemp Collect ************* Team


    Customer Answer

    Date: 09/10/2025

    I would like to close my request. I am no longer in need of the services. I was refunded by the business successfully. Thank you! 

The Hemp Collect is NOT a BBB Accredited Business.

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